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Customer Service Analyst 1-Support
0-2 years
Bangalore / Bengaluru
1 vacancy
Customer Service Analyst 1-Support
Oracle
posted 20hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs
- This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services
- A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
- In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs
- You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services
- As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management
- You will also provide guidance and resolution on a wide range of technical and non-technical customer issues
- Resolution is primarily provided in real time with follow up for more complex matters
Employment Type: Full Time, Permanent
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Rating based on 1 Customer Service Analyst
review
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Work Life Balance
- Job security - Excellent
Salary and Appraisal
- Promotions - Poor
Customer Service Analyst salary at Oracle
What Oracle employees are saying about work life
Oracle Benefits
Career development and internal mobility Health and well-being Financial security Benefits that suit your lifestyle 
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