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Technical Analyst 2-Support

0-2 years

Bangalore / Bengaluru

1 vacancy

Technical Analyst 2-Support

Oracle

posted 1mon ago

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC2
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.
Solutions often take time to develop through research, collaboration or problem replication.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Analyst 2 roles with real interview advice

Top Oracle Technical Analyst 2 Interview Questions

Q1. Triplets with Given Sum Problem Given an array or list ARR consisting of N integers, your task is to identify all distinct triplets within ... read more
Q2. Minimum Cost to Connect All Points Problem Statement Given an array COORDINATES representing the integer coordinates of some points on a 2D ... read more
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What people at Oracle are saying

2.7
 Rating based on 3 Technical Analyst 2 reviews

Likes

Work life balance

  • Work-life balance - Excellent
Dislikes

Promotion and increment

  • Salary - Bad
  • +4 more
Read 3 Technical Analyst 2 reviews

Technical Analyst 2 salary at Oracle

reported by 24 employees with 3-8 years exp.
₹8.1 L/yr - ₹16 L/yr
23% more than the average Technical Analyst 2 Salary in India
View more details

What Oracle employees are saying about work life

based on 5.3k employees
80%
89%
78%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Oracle Benefits

Submitted by Company
Career development and internal mobility
Health and well-being
Financial security
Benefits that suit your lifestyle
Submitted by Employees
Work From Home
Cafeteria
Gymnasium
Health Insurance
Free Transport
Team Outings +6 more
View more benefits

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