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Nityo Infotech
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155 Nityo Infotech Jobs
Infrastructure & Operations Support Analyst Level 2
2-3 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Infrastructure & Operations Support Analyst Level 2
Nityo Infotech
posted 1hr ago
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Fixed timing
Key skills for the job
Job Description
- Provide IT Operational Support to the Business and monitoring the Infrastructure and Services24/7 shifting schedule, remotely connected through the Internet
- The Infrastructure Operations administrator (Analyst Level 2) will remotely manage supportrequests in an environment provided by CyberQ Group, the client and/or partner, managing aportion or the entire lifecycle of the support request
- Monitor client systems through various tools2
- Communicate by email, phone, and messaging solutions3
- Manage support request cases/tickets through various ITSM solutions4
- Administer systems, servers and networks5
- Document processes to develop or update6
- Administrative tasks in producing reports and presenting to the team7
- Participate in company events held periodicallyInfrastructure and operations equipment and resources can be with the client or a provider ofthe client or the partner
- The tools and methods to be used will depend on the client or thepartner
Employment Type: Full Time, Permanent
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Infrastructure & Operations Support Analyst Level 2
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