Operations Support Analyst

JD for Operations Support Analyst

Detailed Description:

Project Name: Enablement & Partner Program Operations Support

Project Scope:
This project focuses on streamlining and enhancing operations related to job profile certification support, partner program management, and reporting. The key areas covered include:

Certification Query Support - Managing and responding to certification-related inquiries, assisting candidates with certification requirements, troubleshooting issues, and ensuring smooth processing of certifications. Partner Program Operations - Supporting the administration of partner programs, including onboarding, compliance tracking, benefit management, and coordination with internal teams to ensure seamless execution. Reporting & Analytics - Gathering, analysing, and maintaining key operational and performance data related to certification queries and partner program activities, generating reports for stakeholders, and providing insights for continuous improvement.

This initiative aims to enhance efficiency, accuracy, and responsiveness in these areas while aligning with overall business objectives.

Project Name: Learning & Certification Operations Support

Project Scope:
This project is designed to enhance operational efficiency in managing learning support queries, enablement operations, and certification queue support. The key focus areas include:

Learning Support Queue Management - Handling and resolving queries related to learning programs, addressing learner issues, providing guidance on course access, and ensuring timely resolution of support requests. Enablement Operations - Supporting enablement initiatives by managing training logistics, coordinating with stakeholders, maintaining learning resources, and ensuring smooth execution of enablement programs. Certification Queue Support - Managing certification-related inquiries, processing candidate requests, resolving issues, and ensuring a seamless certification experience for learners and professionals.

This initiative aims to optimize support processes, improve learner and partner experiences, and drive operational excellence in learning and certification services.