Programmer Analyst 3-IT

About-  Oracle Cloud Service Center 

You will be joining the OCSC (Oracle Cloud Service Centre) as an SR0 (site reliability operator). Your job role will be helping Oracle ensure the availability of cloud services 24x7.365.You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues.

We are responsible for preventing customer impacting events and when incidents do impact customers, we are accountable for solving those issues quickly while working to ensure those issues do not happen again. We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized/Containerized infrastructure. As a member of the Oracle Cloud Service Centre team, you will be surrounded by â"willing to helpâ" individuals representing some of the brightest and most innovative minds in the industry. You will be a part of an organization that prides itself on providing training, empowerment, and career progression.

OCSC Mission:Safeguard all SaaS services by preventing problems; and when problems do occur, solving them quickly and completely.

The Oracle Cloud Service Centre monitors and responds to Service Events that are impacting our SaaS customers' ability to use their services



Career Level - IC3

Responsibilities 

Your Role/Opportunity:

An opportunity for Service Reliability Operator (SRO) who will ensure the availability and resiliency of our Cloud services 24x7x365. The ideal candidate will have a pulse on the Oracles SaaS services and be accountable for the troubleshooting and resolution of service issues.

Additionally, you will have the opportunity to create future automation and tooling that will allow us to continuously improve our service.Your role in driving improvements in availability, effort and velocity will delight our customers with and while reducing costs of Operations.

You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues.

What Youll Do:

Technical Resolution of Service Issues

Automation of day-on-day operation work.

Troubleshooting:have a deep understanding of our services and dependencies in order to respond quickly and efficiently to major incidents and minimize service disruptions when they occur

Identify the processes which becomes bottlenecks in operations management and resolve them through process improvement, automation.

Stay informed of new technologies , Innovate

Ownership:understand internal team process and ensure compliance with them.

Administer production servers/services and test system health

Offer mitigation paths to accelerate the process of system recovery

Work with system monitoring and alerting tools to identify trouble source

Execute defined SOPs to avoid or reduce event impact duration

Undertake Incident Command training and experience working on an on-call rotation

Our ideal candidate :

BS degree in CS, EE, or equivalent

4+ Years work experience in supporting Production Services

Strong knowledge on Unix/Linux/window OS

Application support experience in SaaS (software as a service) environment

Strong knowledge on SQL ( writing query, Joins, View, Hintetc) - Execute, debug and testSQL programs

Excellent Working / Troubleshooting experience in Application Middleware / Tomcat/WebLogic Server

Knowledge of Oracle Database Administration

Understanding API calls (Web Services (e.g., RESTful, SOAP)

Exposure to DevSecOps Tools

Demonstrable experience in one or more scripting/programming languages:Python, Java, shell

Strong communication and analytical skills

Understanding of virtualization /containerized solutions (Dockers, Kubernetes) and Cloud services

Able to work as part of a shift in a 24x7x365 operations team.

Understanding of monitoring / Log management tool/dashboards (Prometheus, Grafana, Kibana or Equivalent AppD, Splunk)

Excellent problem-solving skills

Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks.

Handles complex problems with a positive "can do" attitude

Team player and able to work with others all skill levels

Skills:
Automation,Cloud Services,Kubernetes,SQL (Structured Query Language),Tomcat,UNIX