Revenue Analyst 1-Fin

Role: Senior Analyst (IC1) - Customer Data Operations

Customer Data Operations comprises of Customer Data Sales and Finance, Install Base, Cloud Subscription Data Management, Non Revenue Orders. The responsibility of the team is to maintain accurate customer Data provide uninterrupted service to our customers. Teams focus is on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency Engaging for building Trust - AWARE values

Job Responsibilities

Ensure the desired Service level Agreements (production, Quality, TAT etc.) are met
Work on assigned Service requests
Act as the first point of contact for operations
Identify improvement opportunities (proactive and reactive)
Customer Centric behavior displayed
Collaborate closely with quality team to identify opportunities to improve the gap in process
Work on Priority / Escalated critical service requests
Drive towards finding resolution to issues
Identify, create and facilitate process design changes
Drive towards gaining process expertise

This role reports into Assistant Manager/Deputy Manager

Key Competency

Communicating for Impact
o Gains win-win outcomes with colleagues or customers
o Handles objections with authority and credibility
o Demonstrates ability to influence without authority
o Listens carefully and attentively to clarify and confirm understanding of others
o Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience
Collaboration
o Builds trust, mutual support and understanding with colleagues
o Demonstrates acceptance and respect for others
o Values diverse thinking and seeks to understand different perspectives and cultures
o Demonstrates value as a team player both within and across teams
Performance drive and Execution
o Perseveres to deliver against objectives and takes personal accountability for own performance
o Knows what level of performance is expected and how to get support as required
o Demonstrates attention to detail in all aspects of work
o Acts with a sense of urgency and confidence to deliver quality work in a timely manner
o Demonstrates resilience in the face of challenging situations
o Delivers results while ensuring compliance with Oracles Code of Ethics and Business Conduct
Mastering Complexity
o Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
o Gathers appropriate data and diagnoses root cause of issues
o Tackles problems enthusiastically; views problems as a challenge
o Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
o Draws accurate conclusions from qualitative and quantitative data
Change Agility
o Shows willingness to adjust to changing work environments
o Offers ideas on where improvements could be made
o Works efficiently in situations of uncertainty
Competitive Edge
o Demonstrates understanding of unique internal and/or external customer needs and how to meet them
o Implements improvements in efficiency, effectiveness, and productivity
o Values and explores ideas and suggestions made by others
o Considers alternatives to existing assumptions, practices, and thinking
Inspirational Leadership
o Leads by example and personally models positive values, inclusive behaviors, and work practices
o Projects confidence, expertise, and authority
o Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers
o Exhibits, promotes, and supports ethical behavior and business practices; complies with Oracles standards of ethics and business conduct
o Proactively seeks feedback and focuses on developing relevant capabilities.

Basic Requirements

Any Graduate with 2-3 years of relevant experience
Flexible to work in shifts

Career Level - IC1

Key Skills

Strong written and interpersonal communication skills
Good quantitative and analytical skills
Should have strong problem solving capabilities
Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
Demonstrate good listening and comprehension skills
Should be a team player with good interpersonal skills
Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
Ability to prioritize and take decisions
Should be result oriented