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Voice & Accent Trainer - Customer Experience Collections
2-6 years
Bangalore / Bengaluru
1 vacancy
Voice & Accent Trainer - Customer Experience Collections
Oracle
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Training Delivery :
- Conduct voice and accent training sessions for new hires and existing employees
- Facilitate workshops on pronunciation, articulation, pitch control, and intonation
- Provide training on cross-cultural communication and international customer handling skills
- Monitor and assess trainees progress and provide feedback for improvement
- Conduct voice and accent training sessions for new hires and existing employees
- Curriculum Development :
- Collaborate with Oracle training development team to design and update training modules, adapting them to current global communication standards
- Customize training programs based on client specifications, focusing on linguistic needs (American, British, Australian accents, etc)
- Stay updated with the latest industry trends, tools, and training methodologies on communication and accent
- Collaborate with Oracle training development team to design and update training modules, adapting them to current global communication standards
- Coaching & Mentorship :
- Provide one-on-one coaching to team members for voice and accent correction
- Organize and conduct refresher courses for tenured agents to maintain quality standards on voice and accent
- Provide one-on-one coaching to team members for voice and accent correction
- Performance Management :
- Conduct voice assessments (pre- and post-training) to evaluate communication skills
- Collaborate with Quality Assurance (QA) teams to ensure call quality aligns with company standards
- Conduct voice assessments (pre- and post-training) to evaluate communication skills
- Training Delivery :
- Conduct voice and accent training sessions for new hires and existing employees
- Facilitate workshops on pronunciation, articulation, pitch control, and intonation
- Provide training on cross-cultural communication and international customer handling skills
- Monitor and assess trainees progress and provide feedback for improvement
- Conduct voice and accent training sessions for new hires and existing employees
- Curriculum Development :
- Collaborate with Oracle training development team to design and update training modules, adapting them to current global communication standards
- Customize training programs based on client specifications, focusing on linguistic needs (American, British, Australian accents, etc)
- Stay updated with the latest industry trends, tools, and training methodologies on communication and accent
- Collaborate with Oracle training development team to design and update training modules, adapting them to current global communication standards
- Coaching & Mentorship :
- Provide one-on-one coaching to team members for voice and accent correction
- Organize and conduct refresher courses for tenured agents to maintain quality standards on voice and accent
- Provide one-on-one coaching to team members for voice and accent correction
- Performance Management :
- Conduct voice assessments (pre- and post-training) to evaluate communication skills
- Collaborate with Quality Assurance (QA) teams to ensure call quality aligns with company standards
- Conduct voice assessments (pre- and post-training) to evaluate communication skills
Employment Type: Full Time, Permanent
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