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Engaged Employer

Oracle

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3.7

based on 5.1k Reviews

1482 Oracle Jobs

Senior Oracle DBA

Oracle India Pvt. Ltd.

3.7

based on 5.1k Reviews

7-13 years

Mumbai

1 vacancy

Senior Oracle DBA

Oracle

posted 21hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Oracle Oracle DBA PLSQL Troubleshooting IT Services

+ 2 more

Job Description

The Customer Success Services (CSS) is a unit within the Oracle s Customer Service Organization that establishes long-term relationships with many of Oracles customers through annuity-based service contracts and project based one-time services

CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis

CSS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes

CSS covers the majority of large-scale Oracle customers

Oracle Customer Success Services provides unmatched, tailored support that ensures organization s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment

CSS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way

At least 7 plus years of experience with Oracle Database Administrator / Consultant / Support Engineer
Available to work in 24X7 capability
Install, configure, and Administer Oracle Database/RAC 11g,12c,19c
Expert knowledge of Oracle Database Architecture, RAC, and Performance Tuning
Good Database troubleshooting & performance tuning skills
Worked on Database upgrades and patching
Knowledge on Performance Tuning of Oracle Instance and SQL Tuning
Good communication and customer management skills
BE/BTech and/or MS in Computer Science or equivalent preferred
Oracle Database / Exadata / OCI Certification - Preferred
Candidates having optional skills of PL SQL and SQL, Exadata, Goldengate is a Plus!
Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus
Sharp technical troubleshooting skills
Good understanding of support processes
Ability to manage escalated technical situations & develop action plans
Ability to spot proactive services that benefit of customer
Ability to facilitate issues with Development and Support
Strong analytical skills
Some travel may be required

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
As an Advanced Support Engineer, you will interface with the customer s IT staff on a regular basis

Either at the client s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products
You should be highly experienced in some Oracle products and several platforms that are being supported
You will be expected to work with only general guidance from management while advising management on progress/status
Job duties are varied and complex utilizing independent judgment

May have project lead role
Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential

CSS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way

At least 7 plus years of experience with Oracle Database Administrator / Consultant / Support Engineer
Available to work in 24X7 capability
Install, configure, and Administer Oracle Database/RAC 11g,12c,19c
Expert knowledge of Oracle Database Architecture, RAC, and Performance Tuning
Good Database troubleshooting & performance tuning skills
Worked on Database upgrades and patching
Knowledge on Performance Tuning of Oracle Instance and SQL Tuning
Good communication and customer management skills
BE/BTech and/or MS in Computer Science or equivalent preferred
Oracle Database / Exadata / OCI Certification - Preferred
Candidates having optional skills of PL SQL and SQL, Exadata, Goldengate is a Plus!
Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus
Sharp technical troubleshooting skills
Good understanding of support processes
Ability to manage escalated technical situations & develop action plans
Ability to spot proactive services that benefit of customer
Ability to facilitate issues with Development and Support
Strong analytical skills
Some travel may be required

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
As an Advanced Support Engineer, you will interface with the customer s IT staff on a regular basis

Either at the client s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products
You should be highly experienced in some Oracle products and several platforms that are being supported
You will be expected to work with only general guidance from management while advising management on progress/status
Job duties are varied and complex utilizing independent judgment

May have project lead role
Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential