Senior PLSQL JAVA Support Specialist

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering / Math / Physics / Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Career Level - IC2

We are looking for talented professionals to join us at various levels. Please check out our requirement profiles and apply for a position.
Skills required for Oracle Banking Cloud Services Support Delivery:
Requirements:
1. Proficient technical knowledge of PaaS and SaaS platforms (OCI, AWS, Azure, or GCP).
2. Strong understanding of microservices, containers, and serverless technologies.
3. Familiarity with incident management frameworks and escalation processes
4. Proficiency in troubleshooting and optimizing applications in production environments.
5. Strong communication skills to coordinate with stakeholders that include Customers, Implementation teams, Internal Oracle Teams.
6. Temperament to handle Severity 1 / Critical incidents.
7. Experience with logging and monitoring tools (e.g., OCI Monitoring, Prometheus, Grafana ELK Stack, Splunk).
8. Ability to handle incident resolution and root cause analysis in SaaS environments.
9. Hands-on experience with Kubernetes, Docker and container orchestration platforms.
10. Understanding of programming languages like Python, Ruby etc. and expertise in shell scripting.
11. Ability to mentor and upskill team members in Cloud best practices

Profile :
Proficient technical knowledge of PaaS and SaaS platforms (OCI, AWS, Azure, or GCP). (BE/BTECH/MCA with Oracle PLSQL , Core JAVA / J2EE knowledge)
Application Servers - WebLogic / WebSphere
Web technologies - Javascript, XML, HTML
Basic knowledge of Performance Tuning and Oracle internals , interpreting AWR reports
Exposure to ADF, BPEL, SOA, OID, OIM, OJET will be added advantage
Working experience on Core banking, investment banking, Corporate banking will be preferred etc.