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Technical Analyst 4-Support
Oracle
posted 16d ago
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Key skills for the job
Job Description
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
Career Level - IC4
Responsibilities
RESPONSIBILITIES:
To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and mode. Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards Working towards, adopting, and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.) Contributing to Knowledge Management content creation and maintenance Working with development on product improvement programs as required
Operating within Oracle business processes and procedures. Respond and resolve customer issues within Key Performance Indicator targets. Maintaining product expertise within the team. Developing and maintaining expertise around Database Security and general IT Security issues. Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product.
QUALIFICATIONS:Bachelors degree in Computer Science, Engineering or related technical field 3+ years of proven professional and technical experience in database, network or system administrator role. Excellent verbal and written skills in English
SKILLS & COMPETENCIES:
Minimum technical skills: General Oracle Database administration SQL knowledge PL/SQL skills Operating system knowledge (Unix, Linux and/or Windows) Desirable technical skills: Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and Advanced Security Options) Understanding of Oracle Database Vault and Database Firewall Network administration Understanding of Oracle Grid Control, or at least 1 other major (non-database) Oracle product (for example EBS, Weblogic, etc.) Experience of administering other databases (MySQL, PostgreSQL, SqlServer, DB2) Programming in C or Java
Personal competencies: Desire to learn, or expand knowledge, about Database Security and associated products Customer focus Structured Problem Recognition and Resolution Experience of contributing to a shared knowledge base Experience of Support level work, like resolving customer problems and managing customer expectations, and escalations. Communication Planning and organizing Working globally Quality Team Working Results oriented
Skills:
Oracle Database,Technical Support,Troubleshooting
Career Level - IC4
Responsibilities
RESPONSIBILITIES:
Operating within Oracle business processes and procedures.
QUALIFICATIONS:
SKILLS & COMPETENCIES:
Minimum technical skills:
Personal competencies:
Skills:
Oracle Database,Technical Support,Troubleshooting
Employment Type: Full Time, Permanent
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What people at Oracle are saying
Rating based on 24 Technical Analyst
reviews
Anonymous · Software Development
in Bengaluru
Likes
Excellent work life balance, values employees & their choices
Dislikes
Very limited growth opportunity, slow promotion cycles
Read 24 reviewsTechnical Analyst salary at Oracle
reported by
278
employees
₹5
L/yr - ₹16.6
L/yr
8%
less
than the average Technical Analyst Salary in India
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What Oracle employees are saying about work life
based on 5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
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