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Program Manager 2 - Product Development
3-5 years
Bangalore / Bengaluru
1 vacancy
Program Manager 2 - Product Development
Oracle
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
BS or MS degree or equivalent experience relevant to functional area.
Typically has 1-4 years relevant experience.
Has experience managing small to medium-scale projects end-to-end.
Has some basic technical scoping skills and knowledge of software development life cycle, including basic knowledge of program management life cycle and project management tools.
Career Level - IC2
Leads small to medium-scale projects from initiation through delivery focused on a new feature, service, product, or system.
Drives team processes or a feature area within a team. The scope of influence is usually limited to the immediate team.
Customer Notifications provides 24x7x365 coverage of the following roles responsibilities.
- External customer incident comms for OCI Native OCI Classic Sev 2 and Sev 1 incidents
- Involves incident comms through both Announcement Service (delivered to customers via email console notification) and OCI Status Page (publicly available status page for OCI services). Requires engaging with service teams incident management to understand impact, choose appropriate notification channels/verbiage, and send comms in a timely fashion.
- Also involves comms through Fleet Manager for OCI Classic. These often take significantly more time to process due to tooling efficiency and data quality issues in OCI Classic/Fleet Manager.
- External customer maintenance comms for both OCI Native OCI Classic
- Involves crafting appropriate customer-facing verbiage, managing scheduling to ensure customers receive proper advance notice, follow-up with service teams to craft validate verbiage, gather impacted customer ocids. Sometimes maintenance campaigns are larger in scope/duration and require further coordination with service teams to establish approved text/scheduling.
- External customer Informational/Action Required comms for OCI Native OCI Classic
- Involves single or multi-customer issues where there is a need to notify about an upcoming change to the operation of the service or a required action that needs to happen on the customer s side. This may be due to a range of factors including misuse of service resource, inactivity, misconfiguration of service resources, hardware problems, a need for the customer to contact support, etc.
- External customer formal RCA documents
- Involves creating documents for potentially any issue where Oracle was at fault, both major incidents and single customer impact. Requires CN to research CAPA understand the issue, then craft an RCA that provides a faithful accounting of the issue, but also balances the need to protect Oracle proprietary info while attempting to reestablish customer trust in our products. Often involves chasing service teams for RCA info in situations where no CAPA exists.
- CN QA Program
- CN performs weekly quality review to ensure our handling of incidents meets team standards.
- CN Project/Tooling/Improvement work
- CN works with the teams that support CN s operational tooling to provide guidance during development and understand upcoming tooling updates/changes that will impact CN operations.
- CN team currently does not have sufficient capacity to reliably complete project work for internal team improvements due to operational load and decreased headcount in all regions.
- Announcement Service
- Involves maintaining list of services, editing and approving templates in AS both for IaaS/PaaS and SaaS products. CN also works with service teams to automate comms scenarios in order to reduce manual workflows.
- Status Page
- Involves coordinating with public documentation teams to add/update OCI services to status page, along with adding/updating approved regions to OCI Status Page and their respective lists of live services.
- Service team Onboarding
- Involves coordinating with new service teams to ensure they are ready to provide CN with the necessary information for us to support external customer incident comms and maintenance / informational / action
Gathers business requirements, documents functional and/or design specifications, identifies appropriate resources needed, assembles the right project team, assigns responsibilities, and develops milestones and a launch schedule to ensure timely and successful launch.
Contributes cross-functionally, assesses and managements risks, measures and reports on progress, anticipates and resolves bottlenecks, escalates as appropriate, makes trade offs, balances business needs with technical constraints, and drives program deliverables.
As a queue manager, you will work as traffic control for the Customer Notifications queue. Quickly view, triage and assign requests as they come in.
To possess strong problem-solving, analytical, and time-management skills, should also be able to apply organizational, critical thinking, and oral and written communication skills.
Employment Type: Full Time, Permanent
Read full job descriptionOracle Interview Questions & Tips
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What people at Oracle are saying
Product Developer salary at Oracle
reported by
4
employees
with 2
years exp.
₹7
L/yr - ₹22
L/yr
49%
more
than the average Product Developer Salary in India
View more details
What Oracle employees are saying about work life
based on 5.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Oracle Benefits
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Career development and internal mobility Health and well-being Financial security Benefits that suit your lifestyle
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