HCM Lead - Support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. A primary point of contact for customers, you are responsible to lead /manage the SaaS HCM Day2 deliveries. You will be handling pool of HCM functional and technical to deliver the quality services to customer. You are expected to guide the Team from technical and management perspective.

Candidates should demonstrate capabilities of being Subject Matter Expert(SMEs) in their fields with capabilities spanning across multiple SaaS Modules/applications and hands-on abilities to lead teams.
Candidate must have Managerial / lead experience
Candidates are expected to have positive attitude, good communication skills, analytical skills, problem solving skills, and Managerial skills
Should have Strong troubleshooting skills in Oracle HCM modules including extensive experience in the areas of business process analysis, requirement definition and solution design.
Candidate should be UK Payroll SME
Fast Formula knowledge is a must
Ability to work on various assignments simultaneously.
Should have real-time hands-on functional and Technical experience on minimum 3 HCM modules and worked on Implementation or L1/L2 level support.
Function Skills : UK Payroll and UK Absence Management + any other 2 modules
Technical Skills : PL/SQL, BI, OTBI, Web Services, Rest APIs, FBDI/HDL/HCM Extracts/HSDL, OIC Integrations/Interfaces
Experience levels : Expected experience range from 12+ in SaaS/Oracle Fusion Cloud. (Prior EBS experience will also be a plus)

Career Level - IC5

As a Lead Support Engineer, you will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle Fusion HCM Modules. Have an understanding of Oracle Fusion HCM Modules in their competencies and in-depth knowledge of several modules and/or platforms. Also, you should be highly experienced and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job role requires close interaction with customers across the globe.
Working with Oracle Product support is also an advantage.
Interact with the project team members responsible for timely delivery.
Provide status and issue reports to the project manager/client on a regular basis.
Lead all Technical aspects of the system development life cycle for both large projects and small enhancements.
Qualifications displayed in the job posting
Job duties are varied and complex utilizing independent judgment.. 12+ years experience with Core products and have a degree i.e., BS Computer Science/Management Information Systems/Science/ MBA/ Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)