Senior Technical Writer

Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.

As a member of the technical writing division, you will design, create and deliver whole product documentation sets and/or related courseware. Edit, organize and direct the work activities of other technical writers and staff. Plan the format, arrange the layout of publications and edit work for conformance to publication standards and specifications.

Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise.

Qualifications and experience:

• Possess a college degree in a related field such as English, Technical Communications, Engineering, or Computer Science.
• 4-9 years of technical writing experience.
• Experience with Agile software development methodologies
• Excellent command of U.S. English (understanding, speaking, and writing)
• Excellent research, analysis, and writing skills.
• Ability to write clearly and concisely using correct grammar, spelling, and punctuation.
• Proven ability to write conceptual, task-oriented, and reference documentation with equal facility.
• Experience interpreting technical specifications, user stories, configuration files, code, and other technical documents as source material.Technical and tools knowledge
• Proven ability to learn new products and technologies and to grasp technical material.
• Experience with standard office and documentation tools, including Microsoft Office 2010 or later (Required); Oxygen XML Author, or a similar XML editor (Preferred); SDL Content Management System (Preferred); Camtasia; and RoboHelp; as well as documentation preparation delivery mechanisms (e.g., online Help, Web help, PDFs, HTML, etc.).
• Exposure to software development tools, including source control tools, and processes, including design, development, and quality assurance is a plus
• Knowledge about the communications industry is a plus.
• Possess excellent oral and written communication skills.
• Possess good planning, estimation, and organization skills.
• Ability to work independently and possess good judgment, positive attitude, and an innovative spirit.
• Ability to work on multiple deliverables for multiple products simultaneously and under time constraints.
• Ability to work in a collaborative group setting.

Career Level - IC3

As a member of the technical writing division, you will:

• Research and understand the marketing needs for a product and perform documentation design based on your understanding of these and the needs of our customers
• Organize and prepare information for publication and develop publication concepts for the best communication of subject matter.
• Participate in product design meetings and status meetings, including Scrum Daily Stand-up Meetings.
• Verify documentation through hands-on testing.
• Take an active role in the definition and evolution of standard practices and procedures