CX Service COE - Senior Technical Specialist

This role is in Oracle s Service Cloud group, part of the Cross-CX Center of Excellence (COE). As an acknowledged authority within Oracle, this product role requires a considerable breadth of knowledge and understanding of CX Service, industry standard methodologies, and CX-related business processes or technology designs.
We are looking for a person who involves in analysis of the client data model, application and integration landscape to ensure Oracle Service Cloud deployments meet customer objectives. Successful candidates will develop and review deployments for our largest, most sophisticated customers. This requires intellectual field, a problem-solving proficiency, deep technology experience, interpersonal skills, creativity, and independent judgment.

BASIC QUALIFICATIONS:
6+ years of experience in Service or Field Service Cloud complex product development, support, or consulting roles
Work experience with Customer projects, Oracle Consulting, Support or Customer Success
Hands-on experience with Oracle CX Service products (B2C Service, B2B Service, Field Service), Oracle Visual Builder, Oracle Cloud Infrastructure, Oracle APEX, et. al as a developer, customer, consultant, or partner
Develop a positive relationship with key team members.
Reconcile multiple viewpoints to establish a clear and deliverable map to successful deployments. Ability to publish and/or chip in to the creation and sharing of standard methodologies, white papers, training, webinars, and workshops. 15% of employee time will be allocated to these tasks
Ability to deliver compelling presentations and reports to internal executives focused on examining multiple alternatives and making clear recommendations
Experience with enterprise architectures, integration models, and technologies
A/BS degree or equivalent experience or equivalent. Advanced degree(s) highly desirable.
6 years of software engineering or related experience.

PREFERRED QUALIFICATIONS:
Strong, ambitious problem solver with the ability to build credible relationships within Oracle and customer environments
Experience with sophisticated implementations of Service Cloud and/or Field Service Cloud
Sophisticated ability to manage customer critical issues (internally and externally) and negotiate a resolution. Genuine passion, interest, willingness, and ability to adjust to constantly evolving priorities and needs

Career Level - IC3

As a member of the product development division, you will define product specifications and or strategy. Collect and analyze information to define product specifications and review design specifications. Communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities.
Duties and tasks are varied and sophisticated, needing independent judgment. Fully proficient in own area of expertise. May have project lead role and or supervise lower level personnel.

BS or MS degree

Direct a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Coordinate interdepartmental activities ensuring completion of the project/product on schedule and within budget.
As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and implement unit tests and unit test plans. Review integration and regression test plans built by QA.

Work is non-routine and very sophisticated, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others.