filter salaries All Filters (1)

Clear all

11 Operations Team Handling Jobs in Pune

Operations Manager - Voice

6-11 years

₹ 7 - 13L/yr

Pune

1 vacancy

Operations Manager - Voice

EXL Service

posted 7d ago

Job Description

Roles and Responsibilities

  • Oversee BPO operations management, including team handling and SLA management.
  • Manage international voice process operations, ensuring seamless delivery of services to clients.
  • Develop and implement strategies to improve operational efficiency, productivity, and customer satisfaction.
  • Ensure compliance with industry regulations and standards.
  • Collaborate with cross-functional teams to resolve complex issues and drive business growth.

Desired Candidate Profile

  • 6-11 years of experience in International Voice Process or similar roles.
  • Strong understanding of BPO Operations Management principles and practices.
  • Excellent communication skills for effective collaboration with internal stakeholders and external customers.
  • Ability to analyze data to identify trends, opportunities for improvement, and areas of excellence.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Operations Manager roles with real interview advice

What people at EXL Service are saying

3.5
 Rating based on 25 Operations Manager reviews

Likes

Well, its an appealing organisation but the work culture and the gentry of people is terrible. If you are from AP, AR or any other domain then you will feel confined here.

Dislikes

Culture, Gentry of people, too small of an organisation and the list goes on

  • Salary - Poor
  • +6 more
Read 25 Operations Manager reviews

Operations Manager salary at EXL Service

reported by 148 employees with 10-20 years exp.
Lock Unlock
₹6 L/yr - ₹20 L/yr
25% more than the average Operations Manager Salary in India
View more details

Compare EXL Service with

Genpact

3.8
Compare

WNS

3.4
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Cognizant

3.7
Compare

Accenture

3.8
Compare

Capgemini

3.7
Compare

IBM

4.0
Compare

Access Healthcare

3.9
Compare

S&P Global

4.1
Compare

AGS Health

4.0
Compare

Straive

3.4
Compare

CorroHealth infotech

3.3
Compare

Kantar

3.5
Compare

Acuity Knowledge Partners

3.3
Compare

Mu Sigma

2.6
Compare

Nielsen

3.6
Compare

Serco

4.3
Compare

Similar Jobs for you

Operations Manager at Foundever

New Delhi, Gurgaon / Gurugram + 1

10-15 Yrs

₹ 12-16 LPA

Operations Manager at Food Hub Software Solutions

Chennai

10-15 Yrs

₹ 12-18 LPA

Operations Manager at Dotflick Solutions

2-10 Yrs

₹ 8-53 LPA

Operations Manager at Cogito Tech

Noida

4-6 Yrs

₹ 5.5-7 LPA

Operations Manager at Cogito Tech

Noida

4-6 Yrs

₹ 5.5-7 LPA

Assistant Manager Operations at Teleperformance (TP)

Indore

5-10 Yrs

₹ 5-9 LPA

Assistant Manager Operations at Firstsource

Hyderabad / Secunderabad

2-7 Yrs

₹ 8-10 LPA

Operations Manager at ADA TECH SOLUTIONS PRIVATE LIMITED

Pune

8-10 Yrs

₹ 5-8 LPA

Operations Manager at Info Edge

Noida

5-8 Yrs

₹ 6.5-8.5 LPA

Operations Manager at Firstfocus Business Solutions

Hosapete

8-13 Yrs

₹ 7-12 LPA

6-11 Yrs

₹ 7 - 13L/yr

Pune

7d ago·via naukri.com

10-15 Yrs

Pune

13d ago·via naukri.com

1-3 Yrs

₹ 3 - 4L/yr

Pune

3d ago·via naukri.com

5-7 Yrs

Hyderabad / Secunderabad, Pune, Bangalore / Bengaluru

21d ago·via naukri.com

4-5 Yrs

Pune

6mon ago·via naukri.com

3-5 Yrs

₹ 2.25 - 2.5L/yr

Pune

24d ago·via naukri.com

Team Leader Chat Voice Email International US Process BPO Pune

Creative Indians

4-9 Yrs

Pune

10hr ago·via naukri.com

Team Lead Operation For International BPO Customer Service Process

Demographic Hr Services

3-8 Yrs

₹ 4.5 - 7L/yr

Kolkata, Pune, Mumbai

12hr ago·via naukri.com

Team Lead / Team Leader /TL/Team lead Operations For International BPO

Demographic Hr Services

3-8 Yrs

₹ 4.5 - 7L/yr

Kolkata, Pune, Mumbai

13hr ago·via naukri.com

2-7 Yrs

₹ 6 - 8L/yr

Pune

15d ago·via naukri.com
How was your last interview experience?

Recently Viewed

JOBS

Zeta Global

No Jobs

JOBS

Toll Group

No Jobs

SALARIES

Intel

JOBS

SOCRadar

No Jobs

JOBS

Ernst & Young

No Jobs

LIST OF COMPANIES

Orkla India

Overview

JOBS

Ontrack

No Jobs

LIST OF COMPANIES

Novus Professional Services

Overview

REVIEWS

Flipkart

No Reviews

How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent