PhonePe - Enterprise Operation Specialist - Account Management (2-4 yrs)

About the Role :

A person in this role would be responsible for managing day-to-day operations for our offline organized merchant portfolio.

This is an individual contribution role, and one would have to own end-to-end accountability for regular account-management related tasks.

Key Responsibilities:

- Collection of documents from partners and maintaining their latest store-details.

- Following up for agreement closures and invoice payments

- Working with internal teams, to ensure timely account launches - by overseeing payment solution roll-out, training and deployment of collateral at stores

- Helping new external partners understand our dashboard, solutions, support-systems etc.

- Managing regular account-management activities, like query resolutions for merchants and resolving customer escalations

- Solving payments-related escalations and refunds- & settlement-related issues

- Extracting relevant data points & MIS from our analytics dashboards

- Identifying and activating inactive stores and driving onboarding of franchise stores

- Maintenance of regular housekeeping activities like updated BD funnels, merchant-details & POC trackers and overall offline repository

- Providing a bridge between merchants' operations/accounts teams and our internal stakeholders

- Sharing insights to Account Managers for entire merchant base in form of trackers using MS Excel

- Investigating & implementing modern ways of work in terms of shortcuts, formulas, queries, product enhancement to make daily operational work easy & in reduced time.

Requirements:

- MBA/BE/ME from a reputed institution with an experience of 2-4 years in payments operations / account management.

Other degree holders with certification in Advanced Excel and database management can also be considered

- Excellent proficiency in MS Excel & formulas (Mandatory).

- Skilled in Macro, MS Access, VB is an added advantage.

- Proficiency to speak, write in English is must & Speaking Hindi is an added advantage

- Ability to deal with external merchants and manage relationships

- Good communication and stakeholder management skills

- Orientation to execute multiple activities in a seamless manner

- Ability to deal with ambiguity in a fast-paced target focused environment