Manager - Operations

Role & responsibilities

• Undertake overall responsibility of the business unit
• Direct responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/Region
• Develop and maintain business relationships with all Consulate officials
• Ensure compliance to all existing processes and meet the defined Service Level Agreements
• Ensures that the Teams are mentored & work towards adherence of all SOPs/ processes, required to be complied with, from an Organizational & ISO perspective.
• Manage unit and staff efficiency & productivity
• Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
• Responsible for implementation of process enhancements to improve quality & efficiency of the Unit
• Facilitates & encourages team to share Spark Ideas, and, encourages sharing of Best Practices.
• Lead new process roll outs in the respective Visa Application Centre(s)
• Control & maintain Unit's expense budgets and allocated resources
• Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development
• Ensure that all staff attend trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCLs), for all staff.
• Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents
• Adherence to Corporate Security Policy.
• Ensure on going Value Added services are enhanced & maintained thereby achieving the monthly/annual targets
• Ensure updating of Productivity & VAS Conversion Grid to track performance on a weekly/monthly/basis data available for H1 & H2 appraisal.
• Work closely with the Value Added Services team in order to create new channels of Revenue
• Mentor the team on a regular basis, thereby ensuring a successor is created for the position
• Act as a counsellor at various occasions between Deputy Manager & the officers
• Liaison with support functions (Administration, HR, Finance etc.)
• Manpower forecasting specially to meet peak season hiring requirements
• VAC manager should also foresee the health and safety of the employees in terms of seasonal work pressure and overtime.
• Ensure judicious use of natural resources
• Adhere the environment health and safety policy/objectives and guidelines of the organization

Perks and benefits

Fixed Salary + Incentives + Bonus + Medical Insurance.