Senior Manager Operations

Role & responsibilities

• Must have great understanding about BPO Matrix.
• Skills for planning, assigning and directing work.
• Meet or exceed KRA's of all team members - New training and ongoing training of team members .
• Responsible for revenue generation of assigned process and span
• Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
• Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
• Document and communicate system and business process gaps.
• Ensure process operates efficiently according to client and company measures.
• Be directly responsible towards fostering the development of your team by motivating .
• Strong Client Handling Skills.

Preferred candidate profile

• Minimum of 10 years of experience as an operation Manager from any Domestic Voice inbound process.
• Strong Communication Skills.
• Must have on paper experience as a Senior Manager - Operations.
• Non-BPO experienced profiles will not be considered.
• Good communication, Analytical, and leadership skills.

Note: Need immediate joiner only. Only work from office job.

WhatsApp CV to Anuruddh - 8448727598 along with current CTC & Notice Period