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3.7

based on 40.9k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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1 Capgemini Operations Manager Job

Operations Manager

Capgemini Technology Services India Limited

 · 

3.7

 based on 40.9k Reviews

12-15 years

₹ 14.25 - 20L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata

Operations Manager

Capgemini

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Quality Assurance Project Management Operations Management KPO Training

+ 11 more

Job Description


 

About The Role : 
  • Should have 12-14 yrs of experience in contact center.
  • Should be able to meet teams daily task handling through various form & medium of communication, written and/or verbal or phone.
  • Prior Contact Center transformation experience is a must.
  • Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level .Agreements (SLAs) and ensure there is no penalty due to miss in SLAs.
  • Should ensure accuracy in the tasks completed.
  • Demonstrate analytical capabilities while performing tasks.
  • Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating.
  • Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.


    •  

    Primary Skill 

    Transformation and QA skill in Contact centre operations.

    Good proficiency on English language and exposure to business domain is an added advantage.

     

    Secondary Skill 
  • Willing to work in 24/7 environment and sign a service agreement as per company norms.
  • Ability to work in flexible work schedule, including holidays & weekends.

    • Employment Type: Full Time, Permanent

    Read full job description

    Capgemini Interview Questions & Tips

    Prepare for Capgemini Operations Manager roles with real interview advice

    What Operations Manager at Capgemini are saying

    3.2
     Rating based on 85 Operations Manager reviews

    Likes

    The company is good for learning and professional development. The work-life balance is also good.

    • Skill development - Good
      • +3 more
    Dislikes

    The salary is below industry standards. The projects are not good compared to competitors.

    • Salary - Poor
      • +2 more
    Read 85 Operations Manager reviews

    Operations Manager salary at Capgemini

    reported by 867 employees with 10-20 years exp.
    ₹9 L/yr - ₹27 L/yr
    61% more than the average Operations Manager Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 40.9k employees
    71%
    88%
    64%
    84%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

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    Capgemini Kolkata Office Location

    View all
    Kolkata  (1)
    Kolkata Office
    1st Floor, Unitech Hi-Tech Structures Ltd , IT/ITES SEZ, Info Space Complex, Tower A B & C Block , New Town, Rajarhat, West Bengal, Kolkata Kolkata
    700156

    Operations Manager

    12-15 Yrs

    Kolkata

    1d ago·via naukri.com
    More about working at Capgemini
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