Consultant - Storage & Backup DC Ops Engineer

Responsibilities

•  Assist in managing storage systems, including SAN (Storage Area Network) and NAS (Network Attached Storage), ensuring availability and performance.
•  Assist in configuring, monitoring, and maintaining backup solutions, ensuring data integrity and timely recovery in case of failures.
•  Provide L1/L2 support for storage and backup-related incidents and service requests, escalating issues as needed for timely resolution.
•  Monitor storage and backup performance metrics, identifying and implementing optimization opportunities to enhance efficiency and scalability.
•  Maintain documentation of storage and backup configurations, operational procedures, and troubleshooting steps. Generate reports on storage utilization and backup success rates.
•  Implement and adhere to security policies, procedures, and best practices for storage and backup environments, ensuring compliance with industry standards and regulatory requirements.
•  Work collaboratively with network engineers, system administrators, and other IT teams to ensure integrated and efficient operations of storage and backup systems.
•  Assist in managing changes to storage and backup systems through testing, coordination, and documentation to minimize risks and disruptions.

Qualifications we seek in you!
Minimum Qualifications / Skills

•  Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
•  Experience in supporting storage and backup systems within a data center or IT infrastructure environment. 
•  Familiarity with storage technologies such as SAN, NAS, and RAID configurations.
•  Basic understanding of backup solutions and methodologies (e.g., tape backup, disk-based backup, cloud backup).
•  Experience with storage management tools and monitoring systems.
•  Knowledge of scripting languages (e.g., PowerShell, Python) for automation and task execution.

Preferred Qualifications/ Skills

•  Certifications related to storage and backup technologies (e.g., CompTIA Storage+, EMC Proven Professional).
•  Experience with enterprise backup software such as Veritas NetBackup, Commvault, or Veeam.
•  Familiarity with ITIL or other IT service management frameworks.
•  Excellent analytical and problem-solving skills.
•  Strong communication and interpersonal skills.
•  Ability to work effectively both independently and as part of a team.
•  Commitment to providing exceptional customer service and support