Subject Matters Expert Network Operations consultant

What success looks like in this role:

• Handle incidents routed from level 1 and 2 team.
• Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
• Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment.
• Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless LANs, network segments, security devices and Internet and Intranet systems to ensure operability.
• Perform network maintenance and system upgrades including patches, hot fixes, and security configuration.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, routers, switches, WLAN controllers.
• Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management.
• Work with engineering department to develop customer and device specific knowledge base.
• Maintaining and predesign documents for all network infrastructure.
• Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling.
• Plan and implement network changes as per the ITIL change management process.
• Meet and exceed customer SLA or OLA metrics.
• Work with third party vendors to remediate and resolve customer issues.

#LI-CM1

You will be successful in this role if you have:

• Minimum 7 years of technology experience in a networking environment.
• ITIL foundation knowledge and certification.
• Hand on experience in working with the following:
  • Cisco routers, Catalyst switches, Nexus switches, WLCs & Meraki devices
  • HP, Aruba switches, routers & WLCs
  • Cisco ISE, Cisco DNAC, ACI
  • SD WAN - Silver peak, Velo cloud etc.

• Good level of understanding on the virtualization concepts.
• Knowledge on Public Clouds like Azure, AWS, Google
• Automate tasks and monitor their effectiveness.

• Hand on experience with routers, switches, wireless controllers. (Cisco, Aruba, and Meraki)
• Professional level certification in one or more fields. (Cisco- CCNA, CCNP, SISE; Aruba - ACSA, ACSP, ACMX, ACSDP)
• Proficient with standard troubleshooting practices and methodologies.
• Strong understanding of network infrastructure and network hardware.
• Ability to think through problems and visualize solutions.
• Knowledge of application transport and network infrastructure protocols.
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills.