Sr. Operations Associate

Operations Sr. Associate Job Description

Overview: As an Operations - Sr. Associate, you will manage day-to-day operations of educational programs, mentor learners, and ensure effective communication and support to facilitate program completion.

What You Would Be Doing:

• Resolve daily queries from learners, ensuring service level agreements (SLAs) are met.
• Actively mentor learners and provide guidance to help them identify their key strengths.
• Communicate weekly milestones to learners via email, MS Teams, or phone calls.
• Review student engagement data and adjust mentorship plans to promote program completion.
• Manage end-to-end accountability for program operations on a day-to-day basis.

Roles & Responsibilities:

• Monitor the effectiveness of educational programs through data collection, analysis, and evaluation; identify areas for improvement and recommend enhancements.
• Oversee day-to-day operations for program delivery, including planning, execution, mentoring, and stakeholder management.
• Ensure projects and products are delivered within budget, timeline, and resource constraints.
• Coordinate with cross-functional teams to keep all stakeholders aligned on project requirements, deadlines, and schedules.
• Prepare status reports by gathering, analyzing, and summarizing relevant information.
• Collaborate with multiple teams to enhance the learning experience through backend support related to data and cohort progress.
• Utilize analytical skills to diagnose and resolve issues in unique customer environments.
• Manage vendor relationships, connecting with Teaching Assistants/SMEs and outsourced vendors for service requirements and invoicing.

Skills Required:

• Project Management: Strong skills to plan, organize, and coordinate educational programs effectively, including goal setting and resource management.
• Communication Skills: Excellent written and verbal skills for effective stakeholder interaction, documentation, and report writing.
• Collaboration and Teamwork: Ability to work collaboratively with diverse teams, fostering open feedback and resolving conflicts constructively.
• Analytical and Problem-Solving Skills: Proficient in assessing educational needs, evaluating program effectiveness, and making informed decisions.
• Tech Savviness: Proficient in MS Excel, Google Sheets, MS Office, and adaptable to new technologies in the EdTech field.
• Active Listening: Strong active listening skills to understand and address learner needs.
• Customer Centricity: High focus on understanding student expectations and supporting them to achieve their goals.

Qualifications:

• Any relevant graduation with 3-5 years of experience.
• Strong proficiency in English.