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Premium Employer

Stripe

Compare

3.5

based on 23 Reviews

48 Stripe Jobs

Operations Associate, Legal

Stripe

3.5

based on 23 Reviews

1-3 years

₹ 8.4 - 15.2L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Operations Associate, Legal

Stripe

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Legal Customer Service Operations Compliance Business Process Management Process Improvement

+ 2 more

Job Description

Who we are About Stripe

About the Team

Stripes global legal operations team is dedicated to delivering an exceptional support experience for legal entities, law firms, and government agencies reporting compliance violations and policy non-adherence. The team plays a vital role in managing and ensuring compliance with various legal requests and requirements that Stripe users must regularly follow.

What You ll Do Stripe is launching Stripe Delivery Centers - a global team to design, implement and grow Stripe s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe s growth. If you like challenging, scaled problems and are interested in helping users feel secure and supported while they navigate their complaints - let us know!

Responsibilities:

Review and validate reports of violations flagged by various agencies while ensuring compliance to law and regulatory board.
Support users concerns and provide exceptional customer service.
Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience.
Respond to reports submitted by legal and government entities via email.
Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features.
Gather unique insights into how thousands of businesses using Stripe operate and scale.
Gain a comprehensive understanding of Stripes operations from the ground up and contribute to the organizations future impact.
Play a key role in establishing a new team and fostering an operational culture at Stripe.
Partner with global operations specialists or business process owners to manage critical workflows effectively.

Who You Are

We re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

You have a user first mindset and are energized by the challenge of solving difficult problems
You have excellent communication skills, both written and verbally
You excel in critical thinking and problem solving
You might have close to 1 to 3 years of experience in customer service or internal/external user-facing operations
You enjoy learning about products and processes, you are an organized, self-starter with passion for finding solutions to our user s challenges
You are able to identify opportunities to improve operational efficiency
You have a process-oriented mindset and ability to get things done
You enjoy working in an in-office environment with strong cross team collaboration and support
You are able to prioritize and enjoy working in a dynamic space
You are humble and have a proven track record for working well across teams and with external partners