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154 OpenText Technologies Jobs
Sr. Technical Support Specialist
5-7 years
Bangalore / Bengaluru
1 vacancy
Sr. Technical Support Specialist
OpenText Technologies
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
- Validates technical information, sets fair expectations and disseminates information as needed
- Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)
- Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex/escalated Customer issues
- Ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations
- Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues
- Maintains a closed-loop communication style that ensures proper and consistent documentation in service request case notes; ensuring all stake holders are notified in a timely fashion, of ongoing investigation and problem resolution status
- Support business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises)
- Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date/relevant; may perform senior or expert level tasks for assigned products and skills; prepares white papers for other TSSs and/or customers regarding technical solutions
- As a 24 x 7 x 365 organization, MUST BE willing to work in shifts.
WHAT YOU NEED TO SUCCEED
- Possesses extensive knowledge in Documentum D2
- Thrive excel in a high-pressure, time sensitive enterprise environment
- Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills)
- Excellent Analytical Technical Troubleshooting skills
- Great Team Player, Interpersonal skills and Presentation skills
- Fair understanding of OpenText product portfolio and their value proposition to the customer
- Good knowledge on both Windows and Linux Operating system environments
- Excellent understanding on RDBMS (Oracle, SQLServer and Postgres)
- Basic understanding of Core java program
- Knowledge on Documentum clients like webtop, DA are added advantage
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Specialist roles with real interview advice
What people at OpenText Technologies are saying
Rating based on 8 Technical Support Specialist
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Good and maintained work-life balance. Learning opportunities and good corporate balance.
- Salary - Good
+4 more
Dislikes
Laying off without any prior information. WFH not considered for emergency situations
- Job security - Poor
+1 more
Technical Support Specialist salary at OpenText Technologies
reported by
47
employees
with 3-8
years exp.
₹7.7
L/yr - ₹15.6
L/yr
83%
more
than the average Technical Support Specialist Salary in India
View more details
What OpenText Technologies employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
OpenText Technologies Benefits
Submitted by Company
Health Benefits Employee Assistance Program (EAP) Wellness and Fitness Reimbursement Education Reimbursement Retirement and Stock Purchase Plans Paid Volunteer Time
Submitted by Employees
View more benefits 
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OpenText Technologies Bangalore / Bengaluru Office Location
Bengaluru/Bangalore Office
3rd and 4th Floors, Infinity
#436, Off Koramangala
Indiranagar
Intermediate Ring Road
Challanghatta, Domlur
Bangalore 560071
India
Phone: +91 80 61441000
Bengaluru/Bangalore
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