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OpenText Technologies
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Lead Technical Support Specialist -Exstream
8-12 years
Bangalore / Bengaluru
1 vacancy
Lead Technical Support Specialist -Exstream
OpenText Technologies
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Represent OpenText acting as first point of contact for all technical support inquiries
- Incident management and collaboration with other teams while adhering to SLA s and KPI s
- Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
- Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
- Collaborate with various stakeholders to act as a trusted customer advocate
- Test Open Text product issues in various environments for validation and solution purposes.
- Author technical documents for inclusion in the Knowledge Base
- Report software bugs and customer suggestions to SME
- Manage Escalations and work with Escalation Manager as a point of contact.
- 8+ years of prior experience working on relevant technologies
- Focused on scoping problems and strong troubleshooting ability
- University/College degree within a related discipline or equivalent work experience
- Willingness to work in shifts during weekdays and on-call during weekends
- 5+ years of hands-on experience working on OpenText Exstream
- Ability to understand product integration with 3rd party applications in complex environments
Employment Type: Full Time, Permanent
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What people at OpenText Technologies are saying
Rating based on 8 Technical Support Specialist
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Good and maintained work-life balance. Learning opportunities and good corporate balance.
- Salary - Good
Laying off without any prior information. WFH not considered for emergency situations
- Job security - Poor
Technical Support Specialist salary at OpenText Technologies
What OpenText Technologies employees are saying about work life
OpenText Technologies Benefits
Health Benefits Employee Assistance Program (EAP) Wellness and Fitness Reimbursement Education Reimbursement Retirement and Stock Purchase Plans Paid Volunteer Time 
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OpenText Technologies Bangalore / Bengaluru Office Location
