Senior Application Support Engineer

OpenBet is looking for a Senior Application Support Engineer to fill in an exciting role focusing on sup porting, debugging and improving the functionality and performance of applications and systems running on high availability production environments. As a Senior Application Support Engineer with us, youll have exposure to these systems and more, as you take our products and your career to the next level.

What you will be involved with as a Senior Application Support Engineer at OpenBet:

Owning and investigating a wide variety of production issues at both an application and database level;

Producing robust, well-written solutions for production issues;

Effectively communicating investigation status to the customer;

Review and deployment of fixes to production environments;

Liaising with the development and problem management teams as appropriate to resolve issues;

Provide support and mentorship to less experience members of the team and ensure quick resolution to escalated issues;

Responsible for enhancing and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides;

Participate in a rota schedule which includes working on weekends and bank holidays.

Qualifications

If you are the right Senior Application Support Engineer for us, you'll be able to demonstrate:

A bachelors degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university;

3 - 4 years of experience in an application support role, with proven record of technical investigation and creating solutions to problems.

3 4 years of hands-on experience in at least one major language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries;

Strong fundamental programming skills (data structures, algorithms);

Strong analytical and problem-solving skills;

Excellent communication skills, both written and spoken;

An ability to learn new technologies quickly, work independently, manage workload and escalate in timely manner.

The ideal candidate would also have the following skills/experiences:

Advance knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.) and commands;

Advance knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.);

Advance knowledge of LAMP (Linux, Apache, MySQL, PHP) website design;

Advance knowledge of Web technologies (HTML, HTML5 and CSS) and internet protocols (XML, HTTP, TCP/IP);

Experience using version control systems (GIT, Subversion, CVS, etc.);

Advance knowledge of scripting languages such as Perl, Python, JavaScript;

Familiarity with Jira ticketing system.

Additional information

Alongside our market leading benefits; dynamic & vibrant working culture and talented team

members we can offer you:

Competitive benefits, an open and supportive environment as well as a modern and

exciting workplace.

The opportunity to interact with global teams, and where appropriate switch teams

and projects as you and our business continue to develop and grow.

Tangible and genuine career development - at OpenBet, where you can take your career where you want it to go!

Exposure to real-world and business-critical projects & the chance to develop some of the worlds leading e-commerce sportsbooks whilst working with various clients and seeing lots of code!

New skills and a completely different, fresh approach to development.