Application Support Engineer

OpenBet is looking for an Application Support Engineer to fill an exciting role focusing on supporting, debugging and improving the functionality and performance of applications and systems running on high availability production environments. As an Application Support Engineer with us, youll have exposure to these systems and more, as you take our products and your career to the next level.

What you will be involved with as an Application Support Engineer at OpenBet:

Owning and investigating a wide variety of production issues at both an application and database level;

Producing robust, well-written solutions for production issues;

Effectively communicating investigation status to the customer;

Deployment of fixes to production environments;

Escalate to senior team members as appropriate to resolve issues;

Assist in the creation and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides;

Participate in a rota schedule which includes working on weekends and bank holidays.

If you are the right Application Support Engineer for us, you'll be able to demonstrate:

A bachelors degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university;

2 - 3 years of experience in an application support role, with proven record of technical investigation and creating solutions to problems.

2 - 3 years of hands-on experience in at least one major language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries;

Strong fundamental programming skills (data structures, algorithms);

Good analytical and problem-solving skills;

Excellent communication skills, both written and spoken;

An ability to learn new technologies quickly, work independently, manage workload and escalate in timely manner.

The ideal candidate would also have the following skills/experiences:

Adequate knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.), commands and bash shell;

Adequate knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.);

Adequate knowledge of LAMP (Linux, Apache, MySQL, PHP) website design;

Adequate knowledge of Web technologies (HTML, HTML5 and CSS) and internet protocols (XML, HTTP, TCP/IP);

Experience using version control systems (GIT, Subversion, CVS, etc.);

Adequate knowledge of scripting languages such as Perl, Python, JavaScript;

Familiarity with Jira ticketing system.

Alongside our market leading benefits; dynamic & vibrant working culture and talented team members we can offer you:

, an open and supportive environment as well as a modern and exciting workplace.

The opportunity to interact with global teams, and where appropriate switch teams and projects as you and our business continue to develop and grow.

Tangible and genuine career development - at OpenBet, where you can take your career where you want it to go!

Exposure to real-world and business-critical projects & the chance to develop some of the worlds leading e-commerce sportsbooks whilst working with various clients and seeing lots of code!

New skills and a completely different, fresh approach to development.