Junior IT Operations Engineer

Junior IT Operations Engineer (Noida, India). Your role in our IT team. Provide technical support to Open Systems’ global base of employees and contractors as part of our IT Service Desk team

Maintain the health and availability of internal IT services,applications, and infrastructure

Perform on-site installations and troubleshooting tasks in our office in Noida

Collaborate with senior engineers on the IT Engineering and Security teams to implement new IT services and infrastructure

Qualify as a top-level Mission Control engineer (includes occasional scheduled shift duties, and optional temporary assignment to our NOC in Honolulu, Hawaii)

Further your technical education via industry standard certifications and internal project work

What do we expect from you as a person in this role. You are a self-starter; you can identify problems, propose solutions and drive them to completion

You enjoy and are proficient at the inter-personal aspect of IT support. Empathy and communications skills are your strengths

You have a keen interest in furthering your technical expertise in the field of IT; you seek out, rather than avoid situations that challenge your capabilities

You live within reasonable commute distance at our branch office in Noida, India – or you are willing to relocate to make that possible

You're comfortable working on-site at our branch office in Noida at least 3 days per week, and you can be available for occasional work outside normal business hours due to emergency incident response,planned off-hours implementations, and Mission Control shifts (once you are qualified)

Your Qualifications. You have completed your technical education in an IT or engineering field (university, technical college, or formal IT apprenticeship) with good marks, and are ready to put your knowledge to use

You already have some professional experience in an IT support role, either concurrent with your studies, or afterward

You are fluent in verbal and written English

What we offer. This role focuses on internal end-user support, but offers additional opportunities to advance into IT systems, network, and security engineering as your skills progress. We are a global team, with a fully remote-work enabled user base. You will collaborate daily with colleagues and end-users across North America, Europe, and Asia. This position is based at our new branch office in Noida but may work remotely (up to 40%) within reasonable commuting distance. The position reports to our global manager of IT Operations.Come as you are! We are looking for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Open Systems welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status. Want to join a team that enjoys making secure connectivity simple for our customers? You’ll be among people who believe in:. Caring?PASSIONATELY?about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes

Thinking?UNCONVENTIONALLY?to stay ahead – The world never fails to surprise us. So let’s surprise it first

Doing the hard work to make things?SIMPLE?– Craft and hone something that delights in its simplicity

Working?COLLABORATIVELY?to build success – The power of the team will always make us faster and better.?As a testament to this, Open Systems has been recognized as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career

About Open Systems. Open Systems is about secure connectivity made easy, combining SD-WAN, Firewall, SWG, CASB, and ZTNA into a framework that supports secure connectivity across cloud and hybrid environments and locations.Open Systems Managed SASE provides a comprehensive SASE solution through an easy-to-use customer portal, underpinned with a unified data platform to drive future innovation, all delivered as a 24x7 managed service.Our Mission Control NOC is staffed by certified engineers who provide 24x7 global coverage. They leverage a platform backed by data science and years of fine-tuning complex processes to better understand and reduce attack surfaces.Deployed in more than 10,000 locations across 184 countries, Open Systems has earned an out of this world 97% retention rate. No wonder customers award us with an NPS score of 65

Discover more at open-systems.com. Show more Show less