Add office photos
All Filters
22 Onit Jobs
Support Analyst
Onit
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Support Analyst
Onit Pune, Maharashtra, India Full time (Shift Timing: 3:00 PM to 12:00 AM OR 5:00 PM to 2:00 AM IST)
About Onit
Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement.
Position Summary
Onit is growing and we are in need of an experienced Lead Support Analyst . The role provides world-class technical support via phone, email and online, for clients utilizing Onit s suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.
Key Responsibilities
Onit Pune, Maharashtra, India Full time (Shift Timing: 3:00 PM to 12:00 AM OR 5:00 PM to 2:00 AM IST)
About Onit
Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement.
Position Summary
Onit is growing and we are in need of an experienced Lead Support Analyst . The role provides world-class technical support via phone, email and online, for clients utilizing Onit s suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.
Key Responsibilities
- Provide front-line and ongoing product and technical support for Onit s products and solutions
- Develop and maintain expert knowledge on Onit s product suite
- Educate users on all functions and features of our product line
- Assist with management of account software subscriptions
- Own and resolve customer and law firm escalations
- Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
- You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction
- You take responsibility for projects end-to-end, from idea to completion
- Provide assistance, guidance, and coaching to colleagues where needed
- Supervise team members to ensure they are performing optimally to meet or exceed metrics and goals
- Participate effectively as an individual and team contributor within a multifaceted technology environment
- Support delivery and implementation services as necessary
- Work on special projects as assigned
- 2-4 years of related technical support is preferred (SaaS software preferred)
- Ability to lead and supervise other team members
- Demonstrated ability to quickly understand business requirements and expectations
- Excellent verbal and written communication skills
- Detail-oriented with strong organizational skills
- Prior experience working on electronic e-billing or accounting experience
- Excellent Microsoft Office Suite and general documentation proficiency
- Ability to multi-task and prioritize across several projects simultaneously
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Support Analyst roles with real interview advice
People are getting interviews at Onit through
People are getting interviews through
(based on 9 Onit interviews)
Job Portal
Referral
78%
11%
11% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Onit are saying
Support Analyst salary at Onit
reported by
2
employees
with 6
years exp.
₹5.8
L/yr - ₹7.5
L/yr
17%
more
than the average Support Analyst Salary in India
View more details
What Onit employees are saying about work life
based on 22 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Onit Benefits
View more benefits
Compare Onit with
Zycus Infotech
Compare
Icertis
Compare
SirionLabs
Compare
SAP Ariba
Compare
Coupa Software Inc
Compare
GEP Worldwide
Compare
Jaggaer
Compare
ProcurePort
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
Genpact
Compare
IBM
Compare
DXC Technology
Compare
NTT Data Information Processing Services
Compare
Sutherland Global Services
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
Similar Jobs for you
Share an Interview