OnGrid - Client Success Role (0-2 yrs)

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 250+ million checks across 3000+ happy clients.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

Objective:

Understand organization business/product, check the alignment of client businesses.

Roles & Responsibilities:

- Building long-term relationships with clients

- Build relationships with key employees among clients

- Addressing clients concerns and complaints

- Create plans to address clients' business needs

- Advise clients on creating profitable processes

- Schedule regular meetings with clients to ensure they are satisfied

- Act as point of contact for complaints and escalate issues as appropriate

- Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to address clients' needs

Requirements:

- 1-4 years of experience in Client Servicing/Customer Service

- Graduate in any specialization

- Good knowledge of working on google sheets and Microsoft office.

- Problem-solving oriented attitude with professionalism.

- Strong multitasking, time management, and target achieving skills.

- Excellent communication and listening skills with good command of the English language (Both written and spoken).

- Ability to perform under pressure.