Collection Specialist

Location: Pune (Aundh) - Work From Office

Opportunity:

Join our dynamic team as a Repayments Associate and contribute to the financial

well-being of our customers by assisting them in managing their outstanding credit

card bills.

Experience: 1 - 5 years

What you will do:

• Initiate outbound calls to customers for their outstanding credit card bills.
• Explain the benefits of timely repayment and assist customers in selecting the most convenient payment method.
• Strong negotiation skills to persuade customers to complete their due bill payments through suitable repayment options.
• Handle objections and negotiate payment terms when necessary.
• Resolve conflicts with a customer-centric approach, aiming for a positive resolution.
• Build rapport with customers to understand their financial situations and constraints.
• Address customer queries and concerns with empathy, providing clear and accurate information.
• Target oriented team player with passion to excel in the role and drive team targets.
• Problem solving skills to provide accurate information to the customer to attract payments

Qualifications:

• Strong communication skills and the ability to maintain composure during customer interactions.
• Previous experience in tele-calling or customer service is preferred.
• Ability to handle objections and negotiate effectively.
• Empathetic approach towards understanding customer situations.
• Basic knowledge of credit card processes and repayment options is a plus.