OnceHub Technologies - Client Relationship Manager - B2B SaaS (3-5 yrs)

- We (www.oncehub.com) are an innovative and thriving B2B Software-as-a-Service (SaaS) company that provides engagement acceleration solutions to organizations worldwide.

- You'll work remotely from your home in India and will be an integral part of a team that generates new business and fosters long-lasting client relationships.

Use this link to watch a short video about our approach:

https://www.youtube.com/watch?v=bGPOxAVq-bI&feature=youtu.be

About the Role:

- We are seeking a motivated and results-driven Client Relationship Manager to join our team.

- In this role, you will be responsible for successfully closing inbound deals from new prospects while identifying growth opportunities within high-value accounts.

- Your efforts will help drive new business acquisition and ongoing account expansion, ensuring long-term client engagement and satisfaction.

Key Responsibilities:

- Responsible for closing inbound leads at a high conversion rate by thoroughly understanding client needs, educating them on how OnceHub's solutions can address their challenges, and ensuring prompt, high-quality follow-ups to maintain engagement and drive successful outcomes.

- Identify opportunities for account growth and upselling by understanding client needs and offering relevant solutions.

- Work closely with clients to ensure renewals, retention, and continued product usage.

- Work with cross-functional teams, including Sales, Product, and Customer Success, to address client challenges and optimize solutions.

- Leverage CRM tools and data to track client interactions, identify opportunities, and assess client health.

- Act as a trusted advisor to clients by providing them with insights, best practices, and support in maximizing the value they gain from our solutions.

Qualifications:

- 3+ years of experience in account management, client relationship management, or sales in the SaaS industry.

- Strong track record in managing client relationships and providing excellent client service.

- Experience in identifying upsell opportunities, conducting product demonstrations, and driving revenue growth.

- Exceptional written and verbal communication skills with the ability to present complex ideas.

- Ability to work collaboratively with internal teams to provide the best client experience.

- Strong analytical and problem-solving skills to anticipate client needs and resolve issues proactively.

- Proficiency in CRM systems and other relevant tools for managing client relationships.

Why Join Us:

- Work remotely from home, saving you commuting time and promoting work-life balance.

- Join a modern SaaS, product-led company that is innovative and growing.

- Collaborate with stakeholders on a global level across different industries and regions.

- Be part of a diverse, inclusive team that values continuous learning and personal growth.

- Competitive salary and the opportunity to contribute directly to the success of our clients and our company.

Apply because you want to:

- Be part of an innovative, customer-focused SaaS company.

- Grow your career in client relationship management while working in a remote-first environment.

- Contribute directly to our clients' success while advancing your professional growth.