OnceHub Technologies - Head - IT Service Delivery & Security Operations (7-20 yrs)

OnceHub is an innovative and thriving software-as-a-service company that provides engagement acceleration solutions to organizations worldwide.

We're a team of passionate and driven individuals living and working remotely across seven countries and five continents: USA, UK, India, Israel, South Africa, and Colombia.

As the Head of IT Service Delivery & Security Operations, you will work remotely from home (in India) with colleagues and stakeholders in multiple geographies.

We are a product-led company, and as such, our product is the driver of our business.

As the Head of IT Service Delivery & Security Operations, you are responsible for overseeing the delivery of OnceHub's internal IT stack to OnceHub employees.

Your primary goal is to ensure a stable and secure environment for the delivery of IT services to employees in compliance with IT Policies & Procedures.

Key Responsibilities :

IT Service Delivery :

- Develop and manage the IT service delivery framework.

- Maintain and enhance the IT Services Catalog.

- Ensure IT services comply with company policies.

- Implement and refine BCP and DR solutions.

- Oversee the IT service desk, adhering to KPIs and SLAs.

- Manage hardware inventory and the desktop computing environment.

- Supervise IT onboarding/offboarding processes and mentor the IT service delivery team.

- Collaborate with other departments and produce supporting documentation.

- Manage and mentor an IT Support Assistant.

Security Operations :

- Manage and optimize network security (SASE network solution).

- Implement advanced endpoint management for security.

- Enhance asset and network security in non-production environments.

- Develop user awareness controls and address non-compliance proactively.

- Mitigate security vulnerabilities in collaboration with teams.

- Manage third-party audit engagements and plan for future certifications.

- Implement automation in security infrastructure.

- Establish metrics for security measures' effectiveness and continuously update security practices.

Qualifications and Skills Required :

- Bachelor's or Master's degree in Information Technology, Computer Science, or a related domain.

- 10+ years of experience in IT service delivery and security operations.

- Proven experience in conducting SOC 2 audits.

- Strong understanding of endpoint management solutions and SASE network solutions.

- Demonstrable experience in IT service delivery and compliance management.

- Experience working with Jira.

- Proven leadership abilities and strong team management skills.

- Outstanding communication and relationship-building capacities.

- Problem-solving prowess with a strategic, analytical mindset.

Benefits :

- Competitive salary and benefits package.

- Remote work opportunity.

- Opportunity to work with a talented and passionate team.

- Apply because you want to.

- Have the opportunity to work virtually in the US market and compete with best-in-class companies who are on the front line of innovation.

- Work in a modern SaaS, Product-led company.

- Work on a product that serves tens of thousands of users.

- Work remotely from home, saving you commuting time and promoting work-life balance.

- Get exposure to working with stakeholders on a global level across different industries.

- Work in a tech, fast-paced, and challenging environment that provides opportunities for professional and personal growth.

- Join a fantastic organizational culture that places learning at the center of what we do.

- Socialize with colleagues at our annual company retreats typically held at an international location.

- Receive a competitive salary.

- Work in a multicultural environment