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Customer Success - Onboarding Specialist
Plum Benefits
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Onboard corporates, coordinate with internal stakeholders (Sales, AM, Product teams) and external insurers
- Onboard HR/Admins and employees on the product
- Follow and execute SOP for onboarding with zero deviations
- Develop a deep level of understanding and knowledge of the entire product , systems and processes
- Respond to customer queries in a timely and accurate way via phone, email or chat
- Support corporate escalations on onboarding
- Interact with internal and external teams to ensure quick resolution of customer issues on onboarding
- Drive 100% customer retention by delivering extraordinary service
Requirements:-
- You should have at least 1- 4 years of experience in Customer Success /Client servicing/Relationship Management
- You should possess great command of English (both oral and written)
- You should be comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot
- If you come from a startup background, it will be plus
- You have good amount of experience and expertise in dealing with data handling on Excel
Employment Type: Full Time, Permanent
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People are getting interviews at Plum Benefits through
People are getting interviews through
(based on 8 Plum Benefits interviews)
Referral
Company Website
Walkin
37%
25%
13%
25% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What Onboarding Specialist at Plum Benefits are saying
Onboarding Specialist salary at Plum Benefits
reported by
5
employees
with 2-6
years exp.
₹7.8
L/yr - ₹9.2
L/yr
63%
more
than the average Onboarding Specialist Salary in India
View more details
What Plum Benefits employees are saying about work life
based on 27 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Plum Benefits Benefits
View more benefits
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