EXECUTIVE - OPS MIS

Job Description

Field

Description

Position/ Title

Executive CMIS

Grade

1C

Vertical

General Support

Location

Bengaluru

Responsibility Areas

Role Description Overview:

This person will be responsible for managing all activities associated with Work Allocation, Daily Deliverables , Payroll Attendance, Incentives and Variable Pay. Also to achieve the business objective & commercial targets by maximizing efficiencies, occupancy & utilizations

Responsibility Areas:

• Ensure delivery as per the daily strategy
• Reporting of Staff hours and performance.
• Discuss daily / weekly performance with stakeholders.
• Sound process knowledge of domain and data analysis and reporting.
• Advanced knowledge on use of statistical techniques for converting data to information, which can be used for decision-making.

Formal Education/ Certification

• Any Graduates

Work Experience

• Minimum 1 years to 2 Years

Desired Profile

• Optimize breaks while preparing schedules.
• Initiates and manages scheduling communications between centralized and site teams.
• Manage and lead the weekly scheduling performance review and provide recommendations
• Should have an understanding of Various Forecasting models, Capacity Planning, Scheduling and Real Time queue monitoring

Skills Required

• Excellent communication skills
• Good analytical Skills.
• Presentation skills
• Good knowledge of MS Excel & Power point.
• Exposure to VBA and Macro will be added advantage