Front Office Executive

Roles and Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for guests.
  
• Handle guest queries and concerns in a professional manner, providing excellent customer service.
  
• Coordinate with housekeeping staff to ensure rooms are cleaned and prepared for occupancy.
  
• Maintain accurate records of guest transactions, including reservations and billing.
  
• Supervise receptionist activities, such as telephone handling and message taking.