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OCHIN

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3 OCHIN Jobs

EHR SUPERVISOR WILLOW AMBULATORY-MAINTENANCE

OCHIN

1-6 years

Remote

1 vacancy

OCHIN

posted 10d ago

Job Role Insights

Key skills for the job

Excel Public Health Helpdesk US Staffing JIRA Performance Management

+ 1 more

Job Description

Position Overview

The Willow Ambulatory Supervisor leads, trains, and motivates their teams to achieve positive outcomes and continuously add value to our collaborative. This work entails managing projects, prioritization, providing regular feedback and performance management, individual development and training, taking the lead on communicating and mitigating issues and risks, measuring and ensuring high quality service. The Supervisor will continually assess and make improvements to the system and processes to improve efficiency while judiciously managing the resources of OCHIN and our Members (Service Areas) to continually improve the quality of processes, internal operations, and outcomes to our members.

Essential Duties

Hiring Manager- Jamie Romano

Supervisory Duties - 30%

Team Development: Leading, motivating, developing skills and measuring to positive outcomes for a team of Epic analysts, meeting both organizational and member needs
Manage Member Relationships & Support: support Manager and Team in developing effective workflows, solving and mitigating complex issues and maintaining valuable relationships
Nurture Partner Learning: Collaborating with organization leadership to ensure timelines and deliverables are realistic and actionable, plan effective learning deliverables for annual forums and applicable conferences
Ensuring that new staff are on-boarded in a methodical measured manner that prepares them for success
Tracking and measuring team, project, and individual performance goals
Working with team to identify potential process improvements
Reviewing, defining and supporting improvements efforts
Assist manager with maintaining regular responsiveness on tickets, working with manager on any staff that require coaching beyond standard
Assist Manager with strategizing around go-live and coverage support for new installing sites and legacy expansions
Develop new features and workflows for new features; make design decisions
Resolve advanced and complex integration JIRA and Help-Desk tickets
Collaborate with the Help Desk/Product teams as applicable
Ensure timelines and deliverables are realistic and actionable for both install projects and other custom work
Work with the team to identify potential process improvements
Be the first escalation point for Members when they have issues
Adhere to and hold team accountable to all OCHIN policies, including go-live support, Tempo time tracking, Critical Incident reporting, and JIRA SLAs and SLEs
Develop and evolve effective resource planning processes to ensure proactive staffing of incoming and prioritized work
Maintaining and reinforcing communication and linkages between the Epic Clinical Team and other relevant OCHIN Departments
Reviewing ticket metrics and ensure team is delivering on SLAs and staying current with assignments
Intervene and resolve escalations with members as needed

Application Analyst Duties - 70%

Perform routine build and configuration in Epic and related products.
Operate within the Member Care Team framework, being a key contributor to the overall goals of the team support model.
Lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.
Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
Document build specifications, team processes and complex clinic workflows.
QA complex builds, Service Update (SU) modifications, and other work orders.
Collaborate with members from other OCHIN teams to address integration issues.
Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.
Lead trainings and workgroups for members.
Mentor, coach and train less experienced analysts.
Develop and share workflow best practices.
Travel to support off-site software installations as needed.
Assist Project Managers in identifying system capabilities.
Build, design, test and document functionality of new system features.
Provide process improvements within your application or team.
Other duties as assigned

Requirements

Bachelor s Degree (Healthcare Informatics or Computer Science preferred) or a combination of college education and 5-7 years of relevant experience
Minimum of 3 years of experience in similar or relevant analyst role with 1 year of supervisory experience being highly desirable
Work history in Healthcare IT is required
Intermediate proficiency in Microsoft Excel
Required certification- Willow Ambulatory. Willow Inpatient, Willow Inventory are nice to have.

Employment Type: Full Time, Permanent

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