Team Leader RGA

Who are we looking for?

CEL is looking for a Team Leader in our state of art central coordination system or war room a technology-driven system that manages and monitor critical project activities across the states in India specially in Uttar Pradesh.

role responsible for guiding and supervising a team to achieve organizational goals and objectives efficiently. This position involves leading team members, fostering collaboration, and ensuring alignment with the organization's mission and vision.

Scope of Work

 Planning of activities (task, timeline, no. of team members, outcome, etc.) assigned by the respective project team.

 Develop team protocol.

 Assign the work to the team with clear objectives, timelines, and outcomes.

 Conduct team training and refresher training as required.

 Team members monitor and evaluate their performance.

 Maintain database and storage of all calls/information collected through the war room.

 Maintain Field team monitoring data (like GPS) and report any discrepancies to the respective team.

 Prepare overall War Room reports and project-wise as required regularly.

 MIS to record each problem.

 Provide evidence and data visualization for individual performance regularly.

 War room statistics using Tableau, Stata, and other platforms.

 Analysis of the progress user-wise, project-wise, category-wise, etc.

 Prepare a dashboard and monitor it regularly to provide feedback to everyone.

 Explore war room upgradation - software and hardware requirements.

 Coordination with different Project Leads and updates.

 Send daily/regular updates on each project.

  Promote team reward and recognition.

Qualification and Experience

 Three Years Graduate (in Public Health/ Epidemiology/Social Sciences/Engineering/ IT/ CS or a related field) with three years of Experience OR Post Graduate in relevant subjects.

 ICMR age norms will apply and applicants must be age 35 years or below.

 Proficient in both Hindi and English – verbal, written, and reading skills

 Previous experience in telecalling, customer service, or a related field is expected.

 Experience in a leadership role, such as a team leader, supervisor, or manager

 Familiarity with basic office software, such as Microsoft Office (Excel, Word, PowerPoint), and telecommunication systems.

Requirements

 Three Years Graduate (in Public Health/ Epidemiology/Social Sciences/Engineering/ IT/ CS or a related field) with three years of Experience OR Post Graduate in relevant subjects.

 ICMR age norms will apply and applicants must be age 35 years or below.