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Customer Experience Manager

8-12 years

Mumbai, Pune, Bangalore / Bengaluru

1 vacancy

Customer Experience Manager

Nutanix

posted 3d ago

Job Role Insights

Flexible timing

Job Description

The Opportunity

Are you an experienced professional with a strong technical background in customer experience and a passion for building lasting relationships with senior-level customers? If so, you will thrive on our team, where collaboration and technical credibility are valued, and youll have the opportunity to drive customer success through innovative solutions using Nutanix technology, all within a supportive and empowering environment that fosters career advancement.

About the Team

This role will be part of the Customer Experience team at Nutanix, which is focused on ensuring the success and satisfaction of clients with Nutanixs innovative technology solutions. Located in major Indian cities such as Bangalore, Pune, and Mumbai, the team thrives on collaboration, technical expertise, and building lasting relationships with customers. The culture within the team emphasizes empowerment, support, and the pursuit of excellence in customer outcomes, driving a mission that aligns technology with client business goals.

You will report to the Director of Professional Services, who adopts a leadership style that fosters partnerships and collaboration among team members. This manager believes in engaging clients actively to help them realize their objectives and achieve significant results. The work setup is primarily remote, allowing team members to operate efficiently within their designated regions, with limited need for traditional office attendance, accommodating a hybrid work environment.

The role requires approximately 20% travel, enabling you to maintain direct engagement with customers while ensuring you remain connected to both your team and the organizations broader goals. Weekly travel within your region will facilitate effective customer relationship management, with minimal overnight stays due to the regional logistics.

Your Role

  • Build and maintain strong relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology.
  • Act as a trusted post-sales advisor, overseeing customer needs from deployment through to long-term operation and expansion.
  • Collaborate with internal teams and customer architects to optimize resource utilization and align technical solutions with business goals.
  • Create and document tailored Customer Success Plans, conducting regular reviews to track progress and customer satisfaction metrics.
  • Drive product adoption and expansion by providing actionable insights on technology usage and best practices to enhance operational efficiency.
  • Lead the technical onboarding process for new customers, ensuring alignment with their desired outcomes.
  • Collect and advocate for customer feedback to influence product development and service enhancements.
  • Achieve the Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment.

What You Will Bring

  • 8-12 years of experience in customer-facing technical roles with a focus on credibility with mid-senior level audiences.
  • Strong technical knowledge in data center technology and virtualization, particularly hybrid multicloud solutions.
  • Familiarity with architectural frameworks such as ITIL and TOGAF.
  • Technical certifications (e. g. , NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise.
  • Excellent communication and relationship-building skills to advocate for customer needs.
  • Ability to create and document tailored Customer Success Plans aligning with business goals.
  • Proven problem-solving skills and a customer-centric mindset that drives positive outcomes.
  • Strong collaboration skills to work effectively with internal teams and customer architecture teams.

Work Arrangement

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .


Employment Type: Full Time, Permanent

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What people at Nutanix are saying

What Nutanix employees are saying about work life

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Flexible timing
Monday to Friday
No travel
Day Shift
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Nutanix Benefits

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Free Transport
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Health Insurance
Gymnasium
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Nutanix Mumbai Office Location

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Mumbai Office
Level 3, The CapitalPlot No. C-70, G Block Bandra Kurla Complex, Bandra (East) Mumbai 400051 Mumbai
400051

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