Service Desk - ITIL

Identifies issues, apply fixes and investigate root causes using internal instructions.

Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance

Ideally University education, preferably BTech, equivalent technical degree and or Microsoft certifications

Awareness on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus

Experience of providing Hybrid (Office and Remote) IT support is an advantage such as troubleshooting Anti Virus, MS Office 365 issues, VPN, Active Directory etc.

Excellent communication (verbal and written), comprehension and customer service skills

This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.)