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NTT Data

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3.9

based on 3.7k Reviews

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596 NTT Data Jobs

Field Tech Associate-DSS - Desktop

1-3 years

Chennai

1 vacancy

Field Tech Associate-DSS - Desktop

NTT Data

posted 10d ago

Job Description

Be a contributing member of the EUC Team providing support to End Users in a Client Environment

Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework

Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.

Learn new and emerging technologies as needed, guided by business requirements.



Requirements and Preferences:

1 to 3 Years experience in End User Computing, IT Support, Asset Management needed.

Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support

Basic understanding of ITL Framework is a must.

Experience in using ITSM Tools like Service Now, Remedy etc.

Good Communication Skills (Written & Spoken) in English

Ability to physically perform general office requirements.

Must be able to perform essential responsibilities with or without reasonable accommodations.

Willingness to work on rotational shifts 24x7.

Travel including overnight domestic may be required.

Employment Type: Full Time, Permanent

Read full job description

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What people at NTT Data are saying

What NTT Data employees are saying about work life

based on 3.7k employees
65%
81%
72%
65%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

NTT Data Benefits

Submitted by Company
Wellbeing and flexibility
Leave
Career development
Recognition
Health and risk benefits
Reward
Submitted by Employees
Work From Home
Health Insurance
Soft Skill Training
Cafeteria
Job Training
Free Transport +6 more
View more benefits

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