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ServicenowITSM/ITOM Lead consultant
5-10 years
Hyderabad / Secunderabad
1 vacancy
ServicenowITSM/ITOM Lead consultant
NTT Data
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServicenowITSM/ITOM Lead consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN).
We are seeking an experienced and highly skilled ServiceNow Architect to join our team. The ideal candidate will have deep expertise in designing and implementing solutions using ServiceNow, with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM). The architect will play a key role in defining and driving the overall architecture and integration of the ServiceNow platform to meet business objectives, ensuring scalability, performance, and reliability.
Key Responsibilities:
1. Solution Architecture & Design:
Design and implement scalable, reliable, and secure ServiceNow solutions aligned with ITSM and ITOM best practices.
Translate business requirements into technical designs and architecture.
Develop roadmaps for platform expansion, ensuring alignment with business goals.
ITSM & ITOM Expertise:
Lead the design, deployment, and optimization of ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.).
Implement and optimize ITOM solutions, including Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
Ensure integration and alignment between ITSM and ITOM processes for end-to-end service delivery.
Platform Governance & Best Practices:
Define governance processes, development standards, and technical best practices for the platform.
Establish guardrails for platform performance, scalability, and maintainability.
Integration and Automation:
Integrate ServiceNow with third-party systems (e.g., monitoring tools, cloud providers, CI/CD pipelines).
Leverage Flow Designer, Integration Hub, and other automation tools for streamlining workflows.
Stakeholder Collaboration:
Collaborate with business stakeholders, process owners, and technical teams to align platform capabilities with business needs.
Provide technical leadership and guidance to ServiceNow developers and administrators.
Continuous Improvement:
Stay up-to-date with ServiceNow s latest releases and features, recommending adoption where applicable.
Drive innovation by exploring new ServiceNow modules and solutions to enhance business outcomes.
Required Skills and Experience:
Technical Expertise:
8+ years of experience with ServiceNow, with at least 4 years in an architect role.
Strong hands-on expertise in ITSM and ITOM modules, including CMDB design and maintenance.
Experience with scripting languages (e.g., JavaScript, AngularJS) and development on the ServiceNow platform.
Proficiency in MID Server configuration, ServiceNow Discovery, and Service Mapping.
Experience with Event Management, Orchestration, and Cloud Management integrations.
Architecture & Leadership:
Proven ability to design and document architectural solutions for complex business requirements.
Experience in platform upgrade planning and execution.
Strong leadership and mentoring skills to guide technical teams.
Integration & Automation:
Experience with REST/SOAP APIs and integration with third-party systems.
Hands-on experience with Flow Designer and Integration Hub.
4. Soft Skills:
Excellent communication and presentation skills, capable of interacting with stakeholders at all levels.
Strong analytical and problem-solving abilities.
Ability to manage multiple priorities and deliver results under pressure.
Preferred Qualifications:
Certified ServiceNow System Administrator (CSA).
Certified Implementation Specialist (CIS) in ITSM and/or ITOM.
Experience with other ServiceNow modules (e.g., SecOps, HRSD, GRC, CSM) is a plus.
Familiarity with Agile/Scrum methodologies.
Cloud infrastructure knowledge (AWS, Azure, or GCP).
Key Responsibilities:
1. Solution Architecture & Design:
Design and implement scalable, reliable, and secure ServiceNow solutions aligned with ITSM and ITOM best practices.
Translate business requirements into technical designs and architecture.
Develop roadmaps for platform expansion, ensuring alignment with business goals.
ITSM & ITOM Expertise:
Lead the design, deployment, and optimization of ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.).
Implement and optimize ITOM solutions, including Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
Ensure integration and alignment between ITSM and ITOM processes for end-to-end service delivery.
Platform Governance & Best Practices:
Define governance processes, development standards, and technical best practices for the platform.
Establish guardrails for platform performance, scalability, and maintainability.
Integration and Automation:
Integrate ServiceNow with third-party systems (e.g., monitoring tools, cloud providers, CI/CD pipelines).
Leverage Flow Designer, Integration Hub, and other automation tools for streamlining workflows.
Stakeholder Collaboration:
Collaborate with business stakeholders, process owners, and technical teams to align platform capabilities with business needs.
Provide technical leadership and guidance to ServiceNow developers and administrators.
Continuous Improvement:
Stay up-to-date with ServiceNow s latest releases and features, recommending adoption where applicable.
Drive innovation by exploring new ServiceNow modules and solutions to enhance business outcomes.
Required Skills and Experience:
Technical Expertise:
8+ years of experience with ServiceNow, with at least 4 years in an architect role.
Strong hands-on expertise in ITSM and ITOM modules, including CMDB design and maintenance.
Experience with scripting languages (e.g., JavaScript, AngularJS) and development on the ServiceNow platform.
Proficiency in MID Server configuration, ServiceNow Discovery, and Service Mapping.
Experience with Event Management, Orchestration, and Cloud Management integrations.
Architecture & Leadership:
Proven ability to design and document architectural solutions for complex business requirements.
Experience in platform upgrade planning and execution.
Strong leadership and mentoring skills to guide technical teams.
Integration & Automation:
Experience with REST/SOAP APIs and integration with third-party systems.
Hands-on experience with Flow Designer and Integration Hub.
4. Soft Skills:
Excellent communication and presentation skills, capable of interacting with stakeholders at all levels.
Strong analytical and problem-solving abilities.
Ability to manage multiple priorities and deliver results under pressure.
Preferred Qualifications:
Certified ServiceNow System Administrator (CSA).
Certified Implementation Specialist (CIS) in ITSM and/or ITOM.
Experience with other ServiceNow modules (e.g., SecOps, HRSD, GRC, CSM) is a plus.
Familiarity with Agile/Scrum methodologies.
Cloud infrastructure knowledge (AWS, Azure, or GCP).
Employment Type: Full Time, Permanent
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Flexible timing
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