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ServiceNow ITOM Developer / Admin
London Stock Exchange Group
posted 5hr ago
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Flexible timing
Key skills for the job
Job Description
LSEG is undertaking an ambitious programme to digitise our enterprise Global Business Services on the ServiceNow platform. We are transforming our existing ServiceNow product families (ITSM, ITOM, HRSD, ITBM) and internally developed platform applications, and digitising other enterprise workflows onto the Enterprise Service Management Platform (ServiceNow).
Reporting to the Senior Manager, Enterprise Service Management (ESM) Platform (ServiceNow), the ServiceNow ITOM Developer/Admin plays a critical role in in configuring, maintaining, and supporting the ServiceNow ITOM capabilities while ensuring alignment with business requirement Is and providing ongoing support and enhancements.
The role is responsible for delivering outstanding value and experiences to our colleagues and customers through excellence in ServiceNow ITOM implementation and management and is pivotal in supporting our vision for a fully digitised London Stock Exchange Group.
We are looking for a talented and motivated ServiceNow ITOM Developer/Admin to join our IT operations team. This role involves developing, configuring, and maintaining IT Operations Management (ITOM) solutions on the ServiceNow platform. The successful candidate will work collaboratively with various teams to ensure effective utilization of ITOM capabilities to meet business needs and enhance operational efficiency.
Key Responsibilities:
Develop and configure ITOM applications including Discovery, Service Mapping, and Event Management.
Customize and configure workflows, business rules, UI policies, and other ServiceNow components.
Assist in the implementation of new ITOM solutions and enhancements.
Perform routine administrative tasks such as user and group management, permissions, and access controls.
Collaborate with business partners to gather and analyze requirements.
Translate business needs into technical specifications and solutions.
Perform regular maintenance tasks including upgrades, patches, and backups.
Solve and resolve issues related to ITOM applications and integrations.
Create and maintain detailed documentation for configurations, processes, and procedures.
Provide training and support to end-users and other IT staff on ITOM functionalities.
Monitor the performance and usage of ITOM applications.
Identify areas for improvement and implement optimization strategies.
Required Skills and Qualifications:
Bachelor s degree in Computer Science, Information Technology, or a related field.
3+ years of experience working with the ServiceNow platform, focusing on ITOM.
Hands-on experience with ServiceNow Discovery, Service Mapping, and Event Management
Strong knowledge of ITIL processes and best practices.
Proficiency in JavaScript and ServiceNow scripting.
Strong analytical, problem-solving, and solve skills.
Good communication and collaboration skills!
ServiceNow Certified Implementation Specialist (CIS-ITOM) and ServiceNow Certified System Administrator (CSA) certification is nice to have.
Preferred Skills:
Familiarity with cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.
Experience with additional ServiceNow modules such as ITSM, CMDB, or Asset Management.
Understanding of network protocols, infrastructure, and common IT operations tools.
Experience with other scripting languages like PowerShell, Python, or Bash.
Knowledge of Agile/Scrum methodologies and tools.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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