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ServiceNow System Administrator
4-8 years
Hubli, Mangaluru, Mysuru / Mysore + 2 more
1 vacancy
ServiceNow System Administrator
NTT Data
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for Upgrades and update set movements to higher environments
- First point of contact to address reported issues with the operation of the ServiceNow platform.
- Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform.
- Adheres to existing platform governance process for support, maintenance and agreed SLAs.
- Monitor work queue and work with teams to resolve support issues in the ServiceNow platform.
- Monitor Health, usage and overall compliance of ServiceNow and its applications.
- Create reports and dashboards as required and schedule reports for distribution as needed.
- Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds.
- Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required.
- Participating proactively in daily stand-up meetings, story grooming sessions, team retrospectives. Also suggesting and implementing improvements.
- Ensure adherence to quality standards and attainment of project deliverables
- Rotating on call
Employment Type: Full Time, Permanent
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What people at NTT Data are saying
Rating based on 16 System Administrator
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
The colleagues are good in company.
Not much facilities by the company. No consideration for employees.
- Salary - Bad
System Administrator salary at NTT Data
What NTT Data employees are saying about work life
NTT Data Benefits
Wellbeing and flexibility Leave Career development Recognition Health and risk benefits Reward 
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