BPO Supervisor - Claims Adjudication

Role & responsibilities

• Supervises processes and/or claims processing teams ensuring highest quality of service is provided.
• Includes the distribution of work, calculation and communication of productivity and quality results and review of audit appeals.
• Monitors production goals of team and reports results and issues to higher-level leadership.
• Assists team with escalated claims processing issues.
• Reviews structured problems.
• Selects and applies appropriate standards/guidelines.
• Probes beyond the stated situation.
• Identifies underlying issues and consider possible alternatives.

Preferred candidate profile

• 8+ years of  must have strong Health Claims End to End Domain Knowledge.
• Minimum 2 years experience as a team lead.
• Both Under Graduates and Post Graduates can apply.
• Excellent communication (verbal and written) and customer service skills.
• Ability to work independently; strong analytic skills.
• Detail-oriented; ability to organize and multi-task.
• Ability to make decisions.
• Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
• Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
• Ability to work in a team environment.

Regards,

Durga Prasad C

DurgaPrasad.C@nttdata.com