Customer Care Executive-English/Hindi/Telugu/Kannada/Gujarati

Mandatory Skills Customer care, voice process, English + any 1 or 2 languages from (Tamil, Kannada, Gujarati, Hindi, Telugu)

Job Description

1.Handle Inbound & outbound calls.
2.Record information into the CRM.
3.Guiding the users on call.
4.Follow up on office related work.
5.Collecting the missed information from end users.
6.Working on Mails.
7.Other process & management related work.

Roles & Responsibilities

• Answer incoming calls from prospective customers
• Follow up with the customers & getting feedback.
• Ask pertinent questions to understand the customers requirements
• Deal with complaints or doubts to safeguard the companys reputation
• Go the extra mile” to meet sales quota and facilitate future sales