Salesforce Architect (8-12 yrs)

Job Summary :

We are looking for a highly skilled salesforce Architect with deep technical expertise in Salesforce Public Sector Solutions (PSS) to join our team.

This individual will play a key role in bridging business and technical requirements, ensuring comprehensive and accurate gathering of user needs, and supporting Solution Architects in designing robust and scalable solutions.

The ideal candidate will have a strong understanding of the technical boundaries of PSS offerings, intricate knowledge of Salesforce development, and relevant certifications, ensuring foolproof requirements gathering and solutioning for public sector clients.

Key Responsibilities :

Strategic Technical Collaboration :

- Collaborate with functional teams, Product Owners, and Solution Architects to understand business goals and translate them into actionable technical solutions leveraging Salesforce Public Sector Solutions.

- Serve as a trusted advisor, ensuring alignment between business requirements and Salesforce capabilities, particularly within PSS, OmniStudio, and related products.

Stakeholder Communication:

- Excellent written and verbal communication skills

- Act as a liaison between business and technical teams, communicating complex technical concepts clearly to non-technical stakeholders.

Solution Validation :

- Partner with Solution Architects to design technical solutions and validate them against gathered requirements, ensuring scalability, performance, and compliance with public sector standards.

Public Sector Expertise :

- Provide insights into public sector-specific needs such as Licensing and Permitting, Grants Management, Case Management, and Citizen Engagement.

Technical Requirement Gathering :

- Lead workshops and guide BAs to gather, validate, and refine technical and functional requirements, ensuring alignment with Salesforce PSS offerings and best practices.

- Anticipate technical constraints and boundaries within PSS, ensuring that gathered requirements are feasible and align with development best practices.

Advisory/Review on Story Creation and Refinement :

- Advise/Review the BA team on developing detailed user stories and technical specifications, including acceptance criteria, data models, and integration needs.

- Ensure user stories are technically sound, foolproof, and designed to leverage Salesforce PSS capabilities effectively.

Development and Configuration Insights :

- Apply knowledge of Salesforce development tools, including Apex, Lightning Web Components, OmniStudio, and Flow, to guide requirements gathering and validate solution feasibility.

- Recommend optimal configurations and customizations based on technical knowledge of Salesforce capabilities and limitations.

Required Qualifications :

- Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.

- Master's degree preferred.

- 5+ years of experience in roles such as Business Architect, Technical Business Analyst, or Solution Consultant, preferably in public sector projects.

- 10+ years of experience in IT Industry and Salesforce Project Implementation

- Proven technical expertise in Salesforce Public Sector Solutions (PSS), OmniStudio, and Salesforce development tools.

- Hands-on experience with Salesforce configuration and development, including Apex, LWC, OmniScript, Integration Procedures, and DataRaptors.

- Experience working on government or nonprofit projects with a focus on citizen engagement and digital transformation.

- Knowledge of compliance and security standards applicable to public sector implementations.

- Ability to design and implement Salesforce Flows, integrations with external systems, and scalable data models.

- Experience with multi-cloud implementations, including Service Cloud, Experience Cloud, and Tableau CRM.

Certifications :

- Developer or Consultant Certification (required).

- Salesforce Application Architect certifications (preferred).

- Salesforce Public Sector Solutions Accreditation (preferred).

Technical Skills :

- In-depth understanding of Salesforce PSS data models, security model, and integration patterns.

- Experience with Agile methodologies and tools such as Azure DevOps, Jira and Confluence.