Manager - Reconciliation and Settlement

About the Role: The Reconciliation and Settlement Manager is responsible for resolving all issues arising from electronic transactions and performs automated back-office processing such as dispute processing, settlement, reconciliation and reporting. In addition, and more specifically, the Reconciliation and settlement manager must be able to create charts of accounts, provide insights and product documentation to developers and product managers to ensure our infrastructure has automated and accurate settlement and reconciliation processes.

Role & responsibilities:

• Processing and settlement of transactions initiated from account/wallet transfers, debit or credit cards and USSD and other modes across various platforms.
• Ability to develop processes for chart of accounts to take into consideration transaction IDs, statutory transaction cost, revenue share etc and other parameters that ensure accurate settlement and reconciliation of transactions.
• Attending to customer and merchant disputes and ensuring prompt resolution.
• Liaising with switching companies and card schemes on Settlement issues.
• Rendition of daily CBN regulatory requirement report.
• Settlement of transactions routed through various payments platforms.
• Development and implementation of strategies to reduce operational risk and ensure safe and reliable settlement processing.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the banks terminals
• Performs settlement of interbank card transactions such as VISA, MasterCard, Verve
• Executes chargebacks and dispute resolutions of local and international cards transaction.
• Performs electronic transaction analytics and reporting using SQL and Excel.
• Develop Business Requirement Documents and SOPs for the automation of settlement processes.
• Perform User Acceptance Tests (UATs) to certify that newly deployed and existing modified applications on the platforms fulfill the specified requirements

Preferred candidate profile:

• Bachelors degree or its equivalent.
• Digital Financial Services or banking industry experience.
• Experience with electronic payment systems.
• In-depth knowledge of payment processing- gateways, core banking etc.
• Leadership and teamwork skills.
• Organization and Time management skills.
• Proficiency in the use of Ms. office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy.
• Basic knowledge of IFRS.
• Basic financial modelling and financial statement analysis skill.
• Strong analytical and problem-solving skills.