Settlement & Reconciliation (other products)

Role & responsibilities

Position: Settlement and Reconciliation

Place of posting: Hyderabad (UPI, IMPS, AEPS,CTS, NETC)

Experience : - 6 to 10 years

Education Qualification: BE / B.Tech or MBA Preferred

Accountability : Lead the day-to-day business delivery, ensuring timely settlements and resolution of the operational issues with an aim to mark an improvement in the delivery

Lead business delivery activities and maintain oversight over all the operational SOPs and protocols for settlement & reconciliation of NPCI products

- Ensure timely report generation on regular / adhoc basis

- Provide both offline and online assistance to the banks in solving their operational issues as well as onboarding and other concerns

- Drive recovery of funds from the banks and other activities like chargeback, arbitration, etc

- Ensure accurate and timely follow up of all the compliance related activities and resolution of the disputes such as cashback complaints, merchant refunds, penalty processing, etc.

- Collaborate with Build Technology for complex issues (L3 level) resolution for any operational activity

- Ensure identification of workflows and business processes for hyper-automation to improve customer service, cut operational costs, and gain competitive advantage