System Manager II

• This position holder will be responsible for managing end to end life cycle of application with preparing, provide and develop the services agreed in the SLA.

It includes,

• Managing the qualification activities including all the system documentation creation, review or approval for the validation plan, deliverables, qualification plans, standard operating procedures (SOPs), functional risk assessment, IQ/OQ/PQ protocols, traceability matrix and validation summary reports.

• Ensuring that existing services meet their service targets that planned new services meet their timescales and that targets are realistic and achieved.

• Act as a single point of contact for all system and service-related matters and external parties, primarily with customers, vendors and consultants in multiple geographies and time-zones.

• Responsible for system management activities which involves in Change management, configuration management, release management and incident and problem management.

• Vendor coordination and operational communication to ensure timely resolution of incidents and problems.

Qualifications

• MSC, MBA, BE or similar graduate degree in relevant field (Software Engineering, Economics, Computer Science, Business Administration).

• Required experience of 7-8 years with relevant 6+years experience in system management.

• Documented experience from work utilizing data bases, preferably as a system manager in the pharmaceutical industry.

• Good understanding of ITIL process.

• Strong Compliance understanding and documented GXP experience from several systems (Good to have).

• Good knowledge of database technology and other relevant IT technologies

• IT experience covering specification, design, development, implementation of IT solutions